Contact KWANGYA CLUB 광야클럽 Support

by Kmpsummer

As an international fan that uses their Lysn (bubble) app to communicate with artists I was upset when they disabled the community feature. They announced that they would be making the KWANGYA club app instead. It was easy to use and I get notifications from it. The problem is there is never a translation button. They also post things in the app that fans can’t see unless they want to pay a re-accruing fee. This new “ace club” feature allows fans that pay to see photos that the artists post as individuals or as a group…. Another issue I have is that they post a accurate schedule for fan call and or fansign events but of course unless you fluently read Korean, you can’t understand anything. I have been trying to win one but struggle even trying to see when it is. I will say that the app does have some strong points. They added new features for fans that are interested in going to events and or concerts and notify you in advance of when these things occur. But between me not being able to properly understand what I’m reading and me constantly getting kicked out of my account, I had to give this zero stars. Until it is as smooth and useful as the community feature on their Lysn app it will stay at one star for me(I wanted to leave it at zero but I was forced to give it something).

by Nova7-L1485

If I could chose a half-star rating, I would. I have done everything suggested by app support to fix the issue of not receiving notifications but none of it has worked. I even tried to contact app support but trying to communicate the issue that way is difficult because all of the correspondence is in Korean. Then, of course, is the issue on the app itself of how app users still cannot translate ANY of the posts from Korean into English. It seems to me that nothing about this app is working correctly at the moment. Please fix these issues or I may have to cancel my ACE membership because using this app service is starting to become a waste of money.

by ShallaNelprin

As noted in other reviews, this app is really only for Korean fans. The fact that developer responses to comments in English about language issues are entirely in Korean really drives that point home. And I can’t login any more - I put in my SMTown info, the login slides up, the screen dims, and then nothing. No error message, no indication anything is happening, just stuck on a dimmed splash screen.