Jelly Status

Last Updated on 2023-06-02 by Chengdu Xing Ji Le Wan Technology Co.,Ltd

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3 User reports:
App has problems

User reports 3

⚠️ Most reported problems ⚠️

Account

33.3%

Connection

33.3%

problems reported in the last 24 hours

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Common Jelly Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Jelly app on iOS and Android devices. Solve all Jelly app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Jelly iPhone Issues and Solutions

Jelly iOS app crashes, not working, errors
Jelly iOS app network issues
Jelly on iOS has black/white screen

Jelly Android App Issues and Solutions

Jelly has errors/crashing/not working
Jelly server network connectivity issues
Jelly has black screen

Jelly iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Jelly app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Jelly app crashes or not working on Iphone (iOS):

Close and restart the Jelly app on iPhone
Update Jelly app to the Latest Version for iOS
Uninstall and reinstall Jelly iPhone app
Update your iPhone to the latest iOS version

Fix Jelly on iPhone unable to connect to server/internet connection issues::

To resolve Jelly network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Jelly black/white screen (blank screen) on iPhone:

Follow the Jelly iOS app troubleshooting guide Here →

Jelly Android App Issues and Solutions

Fix Jelly not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Jelly app issues:

Force Stop the Jelly App
1. On android, goto "Settings" » click Jelly app. » click "Force Stop".

Update Jelly to the latest version on PlayStore

Clear Jelly App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Jelly app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Jelly.

Fix Jelly unable to contact server/ Jelly internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Jelly » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Jelly » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Jelly on android.

Solve Jelly black/white screens issue on Android:

Follow the Jelly android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Chengdu Xing Ji Le Wan Technology Co.,Ltd, developers of Jelly.

Verified email

Contact e-Mail: [email protected]

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit JellyCam Video chat Audio chat Website

Privacy Policy: http://52.68.40.109/web/policy.php

Developer: Jelly Cam

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