Contact Hello Loona Support
Company Name: Beijing KEYi Technology Co., Ltd.
About: Loona APP is a mobile control and programming software developed for Loona
robots. Rich robot application scenarios are provided in the application.
Hello Loona Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Beijing KEYi Technology Co., Ltd.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Loona Website
Privacy Policy: https://loonaweb.keyirobot.cn/web/protocol/index?lan=en
Developer: KEYi Technology Co., Ltd.
Can I trust Hello Loona app?
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3 Most reported problems 😔💔
Hight price for cheap build.
by Ben Nelson 13
All the reviews you see are fake. Opened Loona on Christmas morning. She was useless for over a day just trying to set her up. The app is trash. The front wheels no longer turn, it’s been less than two weeks with very minimal use, mostly because she doesn’t listen to you. Can’t follow you and spends most her time staring at a wall or table. But the cheap front wheels look horrible after the first few uses. We have all hardwood floors and the plastic isn’t holding up at all. They are nicked and worn so bad already that they do not turn, she just pushes them around. The AI is a joke. If you ask the AI to do anything, it answers your prompt with a question and no action. If you ask the AI a question it answers with a question. Pet bot my left foot! It’s like a toddler, doesn’t listen and the battery life is about an hour if you’re lucky. The game ball is trash and didn’t last two days. Just overall disappointing purchase.
Unable to Connect to Server
by Mccoyderek
I was unable to connect Loona to our WiFi network. I even upgraded our home internet and tried again. I found a lot of people online having the same issue when troubleshooting the issue.
Terrible User Interface
by Sid_S
It’s clear the developers haven’t used the iOS App themselves. Just try registering .. the app forces itself in landscape mode, and the keyboard covers the next buttons so you cannot complete the registration. Very low quality engineers.
Have a Problem with Hello Loona? Report Issue
Why should I report an Issue with Hello Loona?
- Pulling issues faced by users like you is a good way to draw attention of Hello Loona to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Hello Loona customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Hello Loona.
