Contact Build Master Support
Company Name: FirstFun
About: Could it be the second habitable planet? All waiting for you to explore!
As
Earth is running out of resources, humans have turned their eyes to the vast
space, where they believe a new home planet could be discovered!
To be the
first to occupy a livable planet, countries around the world have launched their
manned spacecraft into space.
Something has gone wrong with your spaceship and
you are forced to land on an unknown pl.
Build Master Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
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E-Mail: Marscapes.help@gmail.com
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Developer: FirstFun
28 Most reported problems 😔💔
Withdraw problems
My account is glitched. I’m negative in amethyst and unable to do anything.. please help this is ridiculous I’m a paying customer..
The game has glitched me to minus 46,763 amethyst and would like to have that fixed please. I’m guessing the glitch came from me reporting an unauthorized purchase of $17.09 that was posted yesterday. I would like these issues resolved please and thank you
Bonjour j'ai un beug depuis une semaine a cause de votre jeu mes 5 héros de mon tank principal ont beuguer il y a marqué en expédition alors qu'il sont nul part cela m'empêche de jouer au jeu
Today in Jakarta Indonesia after reset time all my troops go back to base after 24 hours gathering electricity, but i dont have a reward for expert traders, please help
All my characters have reverted to level 1. Can you fix this?
I am unable to receive the verification code in my email, when I try to log in to the game and it asks for the verification email, I enter it, but the message with the code never arrives. My email is: bruno.caldassp@redacted alliance: SHC planet: 48 id: 2049118654000050 explorer: BrunoSPFC
Season 5 is not updating crystals levels fast enough. Cannot move up due to lack of high level crystals unavailable. If I cannot play I will either quit from border or not spend $ on the game I am sure I sm nit alone with this issue. Please place high level crystals for progress to continue. Thanks.
Hello, By mistake i deleted my data cache and my account was vanished, another name i have to construct bridges again. My account was Orfelinars and i was lvl 80 , can i recover my investments and account back?
I need to change my email address registered to my account to dio.rosario@redacted. Please I need it changed immediately because someone keeps on accessing my account without permission and messing up with it.
I linked my account to my other email address that I have another base linked to. I am not seeing it on there now. My base is in 87 ID# is 1898937001000084 settler Crossland
I spent much money for build master And I link my account but now I can open my account. There’s no support inside game. Refund all my money or recover my account. Thanks 1QATAR1
Hi just want to request to change my e mail add to easy.peasyr70@redacted because I want to separate my personal/business e mail account due to some personal reasons. Thanks in advance for your fast and favorable action. GOD BLESS
This morning when I signed on all of my hero levels went down to level 1 from several at 53. From what I read above this seems to be a reoccurring problem. Does this actually get fixed?
Hello! I have lost my phone end I have linked the game with my google account but I don’t remember the password of the email end I can’t log in to the account.I am asking if is any option to get you access to account of the game end to change the email with new one . I have made a some billing store to the game
There was a problem with my credit card company (basically, a chargeback). Received a new card. In game message says to contact customer service, to rectify the issue, but not how exactly to do that. Trying to go to their page, results in a FORBIDDEN 403 code. Quite stunning, that I’m trying to GIVE them money, yet there seems to be a significant incompetency Issue, preventing me from doing so.
In the pharaoh part I’m stuck inside a wall. Please help I was doing so well!
The chapter tasks have stopped working, can you fix it please. It's vital for growth
I cant explore,for explore i need to upgrade headquarter level 12 ,but for update i need to fulfil the requirement of trade center level 5 .i cant upgrade trade center because cant explore.
Je suis bloqué dans les quêtes, le jeux me demande de défraîchir une terrain déjà défraîchie !! Comment faire ??
There's a huge problem with the game. I'm receiving no EXP from orders, and events. I want to be compensated for this. I've spent a lot of money on th8s game. And last time there was a bug we didn't get compensated for that either.
Stop kicking me from my alliance!!!!! It's so damn annoying. Why should I spend 200 amethyst every day to go back on my alliance to be its leader? And how the hell should I gather people if the system kicks me every day and sometimes twice a day from my alliance for having too less people?!!!!! Who the hell implemented this? Give me back my amethysts!!! If developers don't fix that stupid rule with the alliance, I quit! I am starting to regret the time spent on this game and the money invested.
Why the time for producing goods is much longer? It was for example axe time 5 mins and now its 35mins? The rest are much longer.
I bought 2 axes but when go to use them it says I have 0
I opened the game today and all of the hero’s were reset to level 1. I had two hero’s at level 60 and numerous others close to that level. How to I get back to where they were?
Scam
by Mad About Madden
Beware! This game is a pure money grab. It is clickbait and it deteriorates quickly. This game looks like you will build bridges and yet morphs into a weird “war” game. It doesn’t really have an identity other than the one imposed by the players that have played the longest or spent the most. Yet, there is no catchup to the more senior players…they will forever dictate your gameplay, even if you just enjoyed the tasks like feeding the cows and ostriches (remember war game 😂). Some players like, Team 1 from the UNG alliance, consider themselves the world police, though Team 1 is simply a harassing bully. Some players however are great but the entire social experience replicates a Lord of the Flies form of leadership so again, your gameplay and monetary contributions to the game developers swimming in their money bin will only suffer while you forever remain an inferior junior player. Your only hope is the senior players finally give up after doing the same tasks daily for months and realize their financial or temporal investment is outrageous and then quit allowing you to move up before you realize the same thing.
Customer service is bad
by Vol4life999
I have had an account for a long time now. It was opened up on a work email address when it was first opened. I had to do this due to issues I had at the time with the account I originally set up with my personal email address. I tried to get help then, but nobody responded. About a month ago, I started experiencing glitches in the game. I tried reaching out for assistance. I heard nothing back. I read online that if you go to settings, you can select device clean up. This will sometimes fix issues. There is a note in that section that says this may solve some in game problems. I did so. When I tried to set things back up, I realized that the game was set up under my work email address. June 1, I started a new job and no longer have that email address. This issue happened a few days after. I immediately tried reaching the developer and continue to try to do so via Discord. No response. I was told to reach out via the in-game customer service option. I have been reaching out daily. No response.
My issue is that I want to be able to access the game on my iPad. I can only access it on my phone right now. I need someone to reach out to me to help address this situation.
For whatever it is worth, I actually enjoy the game. The issue is as of this time, there has been ZERO support.
Scam!!!!! Developers Retaliate!!!
by Apaine83
If I could give zero I would. I absolutely loved the game and even made in-app purchases regularly but then I had to dispute a charge because it charged me incorrectly and there was no way I found in the app to address it. I was still going to keep making purchases because I figured it was just an error since I had already had so many purchases that didn’t have any issue but when I logged back into my account I realized that my gems (used to purchase supplies) had been put at negative 32,255 which would take me at least a month to correct! They literally retaliated against me because THEY charged me wrong! I looked online and I am not the only person this has happened to! This completely crippled me in the game for a refund that was needed because of their mistake. SCAM!!! Also it is not a game about bridges at all, that is just a mini game that gets less challenging as it goes on…other aspects made up for that part for me but that is also deceiving of them so I figured I would share that fact as well.
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