Contact British Museum Audio Support
Company Name: British Museum
About: Start your visit early, make the most of your time at the Museum and explore the
diverse collection from the comfort of your own home.
Bring your headphones
with you or purchase earbuds from the Guide Desk and British Museum Shop.
British Museum Audio Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit British Museum Audio Website
Privacy Policy: https://www.britishmuseum.org/privacy-policy
Developer: The British Museum
3 Most reported problems 😔💔
This had so much potential. It’s a waste of data and time.
by Illbilly
The paid tours are just random items it takes you too. No cohesion. Each of the features doesn’t provide any additional information than what is printed there already. Usually it provides less. I was hoping this would expand upon the experience of this museum, but it was very dissatisfying. Also the Musuem has slow wifi and bad cell coverage so things load slowly and then glitch because it doesn’t preload the audio and images before playing.
Audio cuts out or doesn’t play
by Jmwhite5
We downloaded the top 10 audio track. Sometimes the audio plays but quickly stops playing. Then you can’t hear anything anymore. I have only been able to hear about 10% of the audio content. We are on the museum Wi-Fi. The content is not pre-buffered. The museum is packed today. So maybe on a quiet day, this app might work better.
List of objects with no directions to find them
by Jules..1111
What a waste of time. Each tours gives great detail on a list of objects yet there’s no way to find them. I even went to the info desk hoping they might have a map to accompany this app but they do not. It was suggested that I ask museum staff where each object is located. Really?? That would take forever. Don’t buy this. It’s a waste of money.
Have a Problem with British Museum Audio? Report Issue
Why should I report an Issue with British Museum Audio?
- Pulling issues faced by users like you is a good way to draw attention of British Museum Audio to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a British Museum Audio customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using British Museum Audio.
