Contact Jigsaw Puzzle Support

by Awallz 101

I’ve played the original of this app and enjoyed it a lot. It is nice that it has come to Apple Arcade; however, this version crashes all the time. I’ve never had the original crash. My progress is saves so I’m not having to redo any part of the puzzles. However, since the developer already has a stable version of the app, it would make since that they could fix this one. Get this fixed and the app is 5 stars.

Update: I’ve updated to the latest version and the game still crashes. MobilityWare requested I send a support ticket and I haven’t heard anything. However, I will send another one just to make sure. This can really be a 5 store app, but the crashing needs to be fixed.

by GhostHelwig

I loved this game and happily played it every day - until this latest update. Not only did I have to go in to change all the settings to get them somewhat back to what I liked (and they’re still not perfect), but the game doesn’t even play as well. Sometimes there are tiny freezes, and moving the board around (I hate using the trays, so I don’t) is much harder. Also, I know this is petty, but I turned off the timer for a reason. I hate feeling like I need to rush. So at least give me the option to turn off the time that shows after you finish a puzzle. I don’t want to know how long it took me, that’s why I turned the in game timer off. It makes the game less relaxing and more stressful.

by Hibi88

In a real jigsaw puzzle, or in the most serious games in the Apple Store, a puzzle isn’t just a matter of where does a piece looks like it fits: It’s about whether the same of two pieces physically connects correctly. This is extra special in areas with minimal color and shape gradients: There might be 80 candidates that have a similar color, but the edges of the wrong pieces don’t even look like they connect if you look close, as the shape is wrong. A good puzzle solver can then, just by eye, know how pieces pair up without actually looking at the picture.

In this game, this isn’t true. There are basically 4 piece shapes, and the edges are indistinguishable at playable zoom levels. Therefore there is a lot more trial and error in, say, a 500+ puzzle with a blue sky covering 25% of it, when in other apps, or a quality physical puzzle, this wouldn’t happen. So really, this game is jus not at its best past, say, 100 pieces, and you have to go all by the picture.