Contact Logseq Support
Company Name: Logseq, Inc.
About: Logseq is a joyful, open-source outliner that works on top of local plain-text
Markdown and Org-mode files. Use it to write, organize and share your thoughts,
keep your to-do list, and build your own digital garden.
Logseq Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
3 Most reported problems 😔💔
Desktop is better
by Toe Knoee
I love Logseq but the mobile app is a mystifying missed opportunity. I honestly can’t tell if it’s broken or if I’m just missing something obvious, but half the buttons don’t work (as intended) and the other half are borderline useless except for in specific narrow circumstances that do not align with how I want to use this app. I do not have these problems on the desktop version and I feel like it has to do with the design intent. Desktop Logseq is flexible and open ended to fit with several workflows, but the mobile app is more tailored towards a few different use cases, and is not easily customized afaik
Painful mobile app
by Geddesign
Logseq on desktop is pretty great. But the mobile app is frustrating to use. It's slow and janky overall but my two biggest complaints are:
1. Anytime you open the app, you have to wait about 10 seconds for it to finish syncing before you can use the app. Otherwise anything you type while the app is syncing will either get lost or it will overwrite something else you had written previously. This includes typing in the search box. If you're searching when the sink finishes, the search pain closes and loses what you were searching for. It's extremely annoying.
2. You can't drag to select text anymore without the app thinking you are trying to indent or unindent a block. So trying to turn some text into a link for example is an absurd experience.
App has lots of bugs
by Kcslice
Sync sometimes likes to duplicate a ton of text in entries, forcing me to manually delete all the extra duplicates (and I pay monthly for this “service”). Half the time tapping on the text to make edits doesn’t bring up the editor bar (for indents, etc.). Highlighting bulleted lists only allows selection for a single bullet (tap and drag selection doesn’t seem to span a list of bullets), making deleting duplicated data from the previous sync issues a stupidly tedious chore. Sometimes when I write things in parentheses it likes to insert an extra one at the beginning, just to be particularly unhelpful. I want to like the app but the poor usability and lack of polish is really disappointing. So many UX bugs and the app hasn’t been updated in almost exactly 1 year.
Have a Problem with Logseq? Report Issue
Why should I report an Issue with Logseq?
- Pulling issues faced by users like you is a good way to draw attention of Logseq to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Logseq customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Logseq.
