Contact Melio Business Payments Support

by Ed420

Unfortunately, you shouldn’t trust overtly positive reviews because Melio is paying its customers to write reviews.

The real review is that you can never be sure that Melio will actually make the payment on your behalf, because they don’t have sophisticated enough technology to determine whether a payment went through. We had money sitting in Melio’s accounts (presumably earning Melio interest), while they claimed the payment to the vendor was completed. Finally, after we incurred late penalties from our vendor, Melio decided that the money was lost and canceled the transaction. It took another several weeks to get the money traced and refunded to us.

Sending money is supposed to be their core competency, but since they don’t have that - they are just paying for positive reviews I suppose.

by HaveThomeCandy

My school uses this as their preferred method of receiving payment from their students (they’re a trade school so technically all their students are their own businesses by the end) because of an accidental miss click I was forced into creating an account and more or less I can’t get out of it which has made me late in paying my school tuition for the semester.

I HAVE WORK TOMORROW! I can’t afford to be up at 3AM worrying about if I’m going to be able to continue going to school because this stupid app doesn’t have a way to go back and pay as guest after!
I need to pay my tuition! I need to go to school so I can get a better job! I can’t be playing around with an AI that only knows 3 things and can’t help beyond that because of a failed payment and them locking the stupid account their app more or less locked me into!

If you want a good site make it easier to deactivate or go back to pay as a guest rather than HAVING to pay as business to business! Or better yet, don’t have the button to sign up anywhere near the ‘pay as guest’ button if you’re just going to force people to lock in!

by Ifono Oklahoma

I signed up for Melio with my business and sent my first payment on 6/29. It was rejected because they did not believe it was a business to business payment. I was not too surprised by this based on the terms and conditions and the fact that the vendor is a sole proprietorship. I thought not a big deal I will email customer service and provide whatever proof they need to get it resolved. On 7/7 I finally get a response but they could not investigate because I had already deleted the payment. At this point I had already found an alternative payment service. Sounds like it would be a great service if it works but why wait 7 days when there are better alternatives.