ERG app not working? crashes or has problems?

ERG Status

Last Updated on 2024-06-17 by Pipeline and Hazardous Materials Safety Administration

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3 User reports:
App has problems

User reports 3

⚠️ Most reported problems ⚠️

Crashes

33.3%

Not working

33.3%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of ERG Problems 😠👌🔥

- The protective distance icon in the orange section is grayed out, which may cause confusion for users.

- The app could benefit from a direct link to the protective distances in the evacuation section.

Have a Problem with ERG for iOS? Report Issue

Common ERG Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot ERG app on iOS and Android devices. Solve all ERG app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

ERG iPhone Issues and Solutions

ERG iOS app crashes, not working, errors
ERG iOS app network issues
ERG on iOS has black/white screen

ERG Android App Issues and Solutions

ERG has errors/crashing/not working
ERG server network connectivity issues
ERG has black screen

ERG iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever ERG app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix ERG app crashes or not working on Iphone (iOS):

Close and restart the ERG app on iPhone
Update ERG app to the Latest Version for iOS
Uninstall and reinstall ERG iPhone app
Update your iPhone to the latest iOS version

Fix ERG on iPhone unable to connect to server/internet connection issues::

To resolve ERG network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix ERG black/white screen (blank screen) on iPhone:

Follow the ERG iOS app troubleshooting guide Here →

ERG Android App Issues and Solutions

Fix ERG not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent ERG app issues:

Force Stop the ERG App
1. On android, goto "Settings" » click ERG app. » click "Force Stop".

Update ERG to the latest version on PlayStore

Clear ERG App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "ERG app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch ERG.

Fix ERG unable to contact server/ ERG internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click ERG » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got ERG » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch ERG on android.

Solve ERG black/white screens issue on Android:

Follow the ERG android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Pipeline and Hazardous Materials Safety Administration, developers of ERG.

About this app

Department of Transportation Pipeline and Hazardous Materials Safety Administration)'s 2020 Emergency Response Guidebook provides first responders with a go-to resource to help deal with hazmat accidents during the critical first 30 minutes. For example, if emergency responders arrive at the scene of an overturned tractor trailer displaying a DOT hazmat placard, they would use the guide to identify the material associated with the placard and get guidance on how to respond accordingly. PHMSA has partnered with the National Library of Medicine to provide this free application as well as a version of the this app in its Wireless Information System for Emergency Responders (WISER) application. The 2020 version of the this app includes general revisions, reorganized general information pages, protective distance mapping updates, and the new ability to share data links through URLs. The this app contains an indexed list of dangerous goods and the associated ID number, the general hazards they pose and recommended safety precautions. Updated every four years, the this app is available free to public safety agencies in all states and territories through designated state coordinators’ offices. PHMSA (U. S.