Speed Test app not working? crashes or has problems?

Speed Test Status

Last Updated on 2021-11-22 by phone-app GmbH

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Common Speed Test Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Speed Test app on iOS and Android devices. Solve all Speed Test app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Speed Test iPhone Issues and Solutions

Speed Test iOS app crashes, not working, errors
Speed Test iOS app network issues
Speed Test on iOS has black/white screen

Speed Test Android App Issues and Solutions

Speed Test has errors/crashing/not working
Speed Test server network connectivity issues
Speed Test has black screen

Speed Test iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Speed Test app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Speed Test app crashes or not working on Iphone (iOS):

Close and restart the Speed Test app on iPhone
Update Speed Test app to the Latest Version for iOS
Uninstall and reinstall Speed Test iPhone app
Update your iPhone to the latest iOS version

Fix Speed Test on iPhone unable to connect to server/internet connection issues::

To resolve Speed Test network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Speed Test black/white screen (blank screen) on iPhone:

Follow the Speed Test iOS app troubleshooting guide Here →

Speed Test Android App Issues and Solutions

Fix Speed Test not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Speed Test app issues:

Force Stop the Speed Test App
1. On android, goto "Settings" » click Speed Test app. » click "Force Stop".

Update Speed Test to the latest version on PlayStore

Clear Speed Test App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Speed Test app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Speed Test.

Fix Speed Test unable to contact server/ Speed Test internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Speed Test » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Speed Test » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Speed Test on android.

Solve Speed Test black/white screens issue on Android:

Follow the Speed Test android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at phone-app GmbH, developers of Speed Test.

Verified email ✔✔

E-Mail: support@speedtest.net

Website: 🌍 Visit Speedtest Website

Privacy Policy: https://www.speedtest.net/about/privacy

Developer: Ookla

About this app

Our app provides extensive information about your current connection, it’s efficient and easy to use. Check download and upload speed of your Wi-Fi and mobile networks. Test your internet connection speed and ping easily and accurately! Precise and quick professional network connection testing. History lets you track your previous results of tests and makes it easier to manage collected data about networks.