Contact Runna Support

by Whagsol

I signed up with Runna to go from a half marathon to a full, and I ended up with tendonitis at the beginning of week 4. I was hoping Runna would be advanced enough to adjust my plan to accommodate where I’m at, but it really just generates a plan based on what you put in and doesn’t recalibrate as you go on. I have a marathon at the end of September, and I tried to use Runna in mid May to get me started. It would only accommodate a 16 week plan without any way to bridge the gap for when I signed up and when the plan was set to start. When the plan finally started, I followed it to a T including the strength training and slow, easy runs. I don’t know exactly what went wrong, but I do know that my PT says to put my marathon on hold so I can deal with my ankle.

After following many other well-established training plans and completing them without injury, I’m going to have a hard time ever returning to Runna. Maybe in a few years when the app is better tested and more flexible, it’ll be ready for the general public. Right now it feels like it’s still in beta which is a little scary.

by D4wnf411

I’m a high school student that’s been running for awhile, due to my location reaching under 20 below frequently I’m not able to run outside as often as I would want. So I got this app to help me with running inside and for the gym. I was excited to use the free features of this app but turned out that you have to pay for an EXPENSIVE subscription to keep using after a week. Which is ridiculous with how there are other FREE and BETTER apps like the Nike coach one. If you don’t want to pay over $100 a month either do it yourself or go to Nike. The fact that it never mentioned subscription until AFTER sign up is disappointing as well as I want to know what I’m signing up for and how it’ll access my notifications. This app is super disappointing and just not worth the money in terms of subscription. Don’t get the app unless you’re a super rich person.

by J-Rod912

The app content and how they tailor every workout to your goals/needs and experience level is very good, you can tell it is created by people who now their stuff. The videos and readings are very helpful and easy to follow even if you’re new to running.

The downside came in the tech side, when logging a workout after I finished the app won’t let me actually finish the workout, it got stuck and the finish button didn’t do anything. Tried closing the app and also restarting the phone and it didn’t work. Had to delete it. Additionally, I tried to log back in with my Apple ID and noticed that the first time it never works you have to do it a 2nd time in order to login.

I lost the workout data and there is when you lost me, that is a core feature for this kind of apps and you shouldn’t sell premium or upgrades if the main feature in the app is broken. I’ll continue with Strava for now.