Sugarbush Resort Reviews

This new app is a huge step backwards over the old sugarbush app. There are way too many clicks to access simple things (it was one tap to see all temps on one page on the old app for example). The new app is also buggy. I’ve seen several times where SugarbushResort seems to show me data for a different resort (for example earlier it showed 10/27 lifts open or something like that which obviously isn’t sugarbush data). It is also extremely annoying that SugarbushResort keeps prompting me to sign up and login. The map in SugarbushResort is also completely useless. Did anyone from sugarbush actually test this out before it was released?

The new app is a step backward from the previous app. The front page doesn’t load half the time. The old app had a visual presentation of the open trails. Having given SugarbushResort some time to get used to, it doesn’t present the information you want easily and simply. I give it an F+

As many have noted, the live map is of not much use when open/closed and groomed/ungroomed trails cannot be seen. Having a list is relatively useless if you do not know where these trails live on the hill. If there is a way to see what trails are groomed in SugarbushResort , I have yet to figure this out. Weather data and hill stats are also limited compared to old app. That being said, if you are a tourist who wants to know where to shop and eat, but doesn’t care much about mountain stats and trail information, then SugarbushResort is for you.

The “new” Sugarbush app is horrible. Should go back to the previous much more informative and user friendly version. A classic example of changing something that is performing great for the sake of proving something new and different. Parent company should know better and fire the idiot who approved the new app.

SugarbushResort is very glitchy. On first opening, I get “information unavailable” so I have to close and reopen. Very hard to find what you need. There was nothing wrong with the old app. Go back to original UI and make upgrades from there.

Also, is there really no groom report anymore??

This new version of SugarbushResort is terrible and doesn’t have even close to the amount of important information as the old app. The trail report should list which trails are groomed and open. We should be able to see mid mountain and peak temps, to browse events you have to go day by day instead of looking at a monthly calendar. There aren’t any Ellen events on SugarbushResort . Completely unreliable after being formerly being my most used app in the winter.

I don’t know how this is even rated above 3?! The old app was vastly better. Difficult to navigate, lack of information, buggy, and does not provide any helpful information. Also, if you look you see there are a lot of 5 star reviews, but if you filter “most favorable” the highest ratings are 2 stars. So a crummy app and they have folks going in a hitting 5 stars to make it look better, which is also disingenuous. Extremely frustrated and disappointed.

The new app has greatly reduced the amount of info shared (one temp vs three, one snow vs three). The cams load properly half the time for me. The snow report half the time reflects totally incorrect data. I am surprised to see a request for feedback as those in charge must know how sadly SugarbushResort performs. Sorry for the direct feedback but after 16 pass holder years I expect better. What’s the phrase.. be better here?

I Hope that there will be an update that shows which trails are open on the map. The open lifts status is great but an alphabetical list of open trails is clearly a usability downgrade from the former app. Will continue to check for an update and change my review if one appears.

SugarbushResort freezes frequently and has way too many menus to get to the functions (and many functions don’t seem to work?) so far I luck prefer the old one. Hoping the old version still works because I will use it instead of this.

The hours say 6 am- 2pm, when the hours are really 8am-4pm, it says there was 0” new snow in the stats when in your description it says you got 15”, the lifts that are open are not by mountain so it’s really confusing to see what’s actually running. I am logged in when using SugarbushResort . The old app was easier to use and used to show the weather, and snow stats, and now when you log in you see an interactive map, and information on lodging and dining. Give the people the info they want! Accurate info on what’s spinning, and how’s the snow - all the other stuff not as important.

The actual weather information is marginal
At best used to be able to see weather a few days out and snow predictions .
Trail report does not show groomed trails .
Overall the new App is far more less informative than old website and harder to navigate.
Not a fan

There is no connection with the open trails to the trail map. The open and closed trails are listed in alphabetical order on one page while the map is on a different page.
It would also be helpful to have the condition reports written by someone who has skied on the mountain.

The current app functionality does not flow easily. Tough to get to what I’m interested in. Why have both hills been combined by trail and lift? Does not make sense! If I could give 0 stars as a grade, I would. I have no need for booking a room or buying something. I want to ski and SugarbushResort provides little help on this front

Disappointed! Upgraded app is less functional than previous version. Too many trails and lifts to memorize where they are when looking at what is open.

I miss the old app! Running iPhone 12 and latest IOS and SugarbushResort needs to be closed and reopened exactly twice every time in order to be able to see current conditions and Webcams. I have deleted and reinstalled SugarbushResort , and it hasn’t fixed the issue. SugarbushResort constantly asks to be signed into and to turn on notifications and location services.

Agree with others. No comparison to the old app. It was much easier to check the trail status when the trails were separated by Lincoln Peak and Ellen. Now you have to scroll through a long list to see the trails you want. It just has a different feel to it. Kind of boring and … corporate?

There is absolutely no comparison with the old app. I know Alterra wants to promote its own brand, but this is a huge step backwards. For example, the old trail map showed open, groomed and snowmaking. It seems Alterra feels its skiers are not interested in this info. Safety also dovetails into this.
Also, previously could see video feeds of lift in real time. Very basic for planning where on the mountain you should ski, especially during busy times. Please switch back!!

The previous Sugarbush App was much better, easier to use, more user friendly, less clunky and provided better information.

It would be nice to list all the open trails first, before the closed trails. It would also be nice to update the trail map daily to show only the open trails.