Big Bear Mountain Resort Reviews

Big Bear Mountain Resort Reviews

Published by on 2024-09-17

๐Ÿท๏ธ About: Take the alpine good times to new heights this winter with the new Big Bear Mountain Resort app. Buy or reload lift tickets, access advance reservations and interactive trail maps, or navigate the Bear Mountain and Snow Summit base areas.


       


Overall Customer Experience ๐Ÿ˜Ž


๐Ÿ‘ฟ๐Ÿคฌ๐Ÿ˜  Negative experience
52.8%

๐Ÿ˜Ž๐Ÿ‘Œ๐Ÿ”ฅ Positive experience
32.9%

๐Ÿ™„๐Ÿ’…๐Ÿซฅ Neutral
14.3%

~ from Justuseapp.com NLP analysis of 4,492 combined software reviews.



Summary of Customer Reviews (Takeaways): ๐Ÿ’Ž

- Provides up to date information on events, weather forecasts, and road reports.

- Has a map, forecast, tracking, and emergency button feature.

- Pictures are clear and maps are helpful.



Read 26 Customer Service Reviews ๐Ÿ‘ฟ๐Ÿคฌ๐Ÿ˜ก๐Ÿ˜ ๐Ÿ’ข๐Ÿ˜ค

4.8 out of 5

Buggy and barely functional

2022-05-26

BigBearMountainResort is just a wrapper on the web site, only site designers didnโ€™t plan for it to be wrapped. Accept cookies buttons obscured. Does not remember reservations. Does not support apple pay. Cart cuts off item definitions at 3 items. Overall, complete garbage. Just use the web site.

Horrible experience

2022-06-27

Took my two boys to Big Bear for the first time. Planned a 3 day trip just so we can go tubing at the resort and bought tickets in advance for a 2 year old and 5 year old. When we got there they said we (mom and dad) needed tickets to go tubing w our kids despite what the website stated, which was that young children had to be in tube w an adult. We were happy to buy tickets for ourselves, but the employee said their slot was full and we were unable to buy tickets. We were very sad and disappointed by the experience. Worst experience ever to leave with your children crying because they couldnโ€™t go tubing. Never visiting this place ever again!

Cameras Now Crap

2022-07-28

This new not so genius idea of a micro small camera view so people can move the camera is stupid. You cannot easily view the mountain as before. Not sure why all ski resorts are doing this now. This was so helpful to see an actual full screen experience and not a thumbnail size.

Interface update

2022-08-29

Had all the information as the normal site - but not friendly with phone screens.

Worse than before

2022-09-30

Please bring back the animated play back of tracking. Web cam screen only works in portrait view which makes the picture very small. In older version we were able to view in landscape mode..currently the website provides quicker access to info. Only thing positive about app is now it forward Heath data to Apple fitness app.

Pass holder

2022-10-31

There are issues logging in to view your season pass.

Operating hours missing

2022-12-02

It would be useful if BigBearMountainResort would show basic information such as operating hours. I never remember if the lifts start running at 9 or 10am.

Latest update

2023-01-02

The last update that was supposed to update the trail map actually removed two of the primary runs from the open or closed list??? Summit run and miracle mile both missing.

Needs love

2023-02-03

Questions I have:
* why canโ€™t we login with our big bear account? Facebook has nothing to do with it.
* why are the cameras always showing last nights pictures and not a feed?
* why is there a link for pass holders that goes to a page about buying a pass?
* why is the parking page not showing us where the lots are and if parking is open?
* why canโ€™t we make reservations directly in BigBearMountainResort ?

Basically this is a curated subsection of the main website; the one interesting feature for tracking looks cool, but doesnโ€™t make up for the rest basically being a slower version of the main site.

Hope this is just a foundation for them to build on and deliver a more useful app experience for their customers. With covid in full swing, having an app that is leveraged to reduce human interaction will be critical to helping reduce the impact of being open during the pandemic.

Lost Map Tracking

2023-03-07

Good all around but they removed one of the best tracking features for no good reason! The tracking used to show a heat map of your runs so you could see your top speeds and average speed more accurately. Bring it back please!

Nice, but needs improvement

2023-04-05

I donโ€™t like how you have to click record before every run. Also, it would be nice if we could see the stats for the individuals runs separately. Finally, when I share through email, it only sends part of the map and no stats.

Thanks, Bear Mtn!

2023-05-07

Helpful app for days (and nights) on the mountain! I like that it lists the open trails and lifts, and also includes weather reports and road conditions.

Distance & Speed Tracking ๐Ÿ‘Œ๐Ÿฝ

2023-06-07

Love being able to see how fast and far Iโ€™ve gone after a long day on the hill

Father Bill Kay

2023-07-09

Your lift operators are the nicest people Iโ€™ve met!

Great App!

2023-08-09

Provides up to date information in everything you need to know about Big Bear including events, weather forecasts, and road reports, plus more!

Solid App

2023-09-10

Solid app.... has most of the bells and whistles any social, tracking, informative app should have at the touch of your fingers.

Wish list for app:

- commingle with Garmin watches (fenix models) and Strava for all the sporty peeps.

- club feature, similar to coffee point system type rewards.

Checking Out the Kingdom

2023-10-12

Look at the webcams almost everyday!

Best app for MTB trails

2023-11-12

Works well even in no cell service area with gps always telling me where I am on the trails.

Great!!!

2023-12-14

BigBearMountainResort is really great! Having a map, forecast, tracking, etc. ability in the palm of your hand is very convenient. An especially nice addition is the โ€œemergencyโ€ button.

Awesome but a little slow

2024-01-14

Some pictures freeze up BUT OTHER THAN THAT I LOVE IT! Its so helpful and u can call patrol whenever u need! The pictures are pretty clear and maps are super helpful too! Love this!!

Great app but needs a few fixes

2024-12-16

All of the features are ideal, but needs a few fixes to be solid.

1. I though that after checking in that it would automatically track my runs, so went half of my day without any stats. Since it's tracking my location on the mountain, I wish it would automatically start as I got off of the lift (could be done by starting once the rapid elevation gain stops). Having to take my glove off every time I start a run sucked.

2. The chair lifts are not labeled on the map??

3. Needs a ton more challenges, like being able to select what run you're going to do and then having time trials down that route. Check games like SSX 3 for challenge ideas.

4. Another cool feature would be for users to be able to host races at the tops of runs, so that a certain amount of people could join who were also there and race or challenge each other to different things.

5. A couple of times the map froze and freaked out on me. Had to close a reopen BigBearMountainResort .

I'll update my review as time passes :) Great app overall.

Awesome App

2024-12-16

I like the concept of BigBearMountainResort , but I wish it didnโ€™t cancel music thatโ€™s playing before BigBearMountainResort launches. Great app tho!

Terrific App - Get it!

2024-12-16

This is a simple to use and very complete app. We have a vacation home in big bear, and this is most helpful for us โ€“ and for our renters-whether skiers or not. We love getting the weather road conditions updates automatically.

Easy to use!

2024-12-16

BigBearMountainResort is so easy to use. Anybody can download and immediately start using all the great features. I recommend using the Trail map to find your friends who are at the mountain. Uses precise GPS location to show Facebook friends where you are. 5 stars!

Do you want an amazing mountain with an app?

2024-12-16

Well look no further, this is my first year getting a season pass to this mountain! Wow, I'm so impressed with how well put together BigBearMountainResort is, can you use a super simple app?
Do you want to have the lift & trail maps at your finders click away?
Do you ever want to know where your friends are at the resort?
Do you ever want to track your speed, How many runs, & how long you rode for?
Do you want to know the forecast, alerts, & upcoming events?

Yea?
Well look no further they have it all! With there amazing park, & all around perfect so cal mountain, you literally get it all at big bear with BigBearMountainResort!

Finally

2024-12-16

Mammoth has finally succeeded in making the bear app function like their own mountain app. The team in big bear is updating the content daily---today I got a notification for road closure on the 330. Very pertinent info. No bs. Great download.



Is Big Bear Mountain Resort Safe? ๐Ÿค—๐Ÿ™


Yes. Big Bear Mountain Resort is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 4,492 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for Big Bear Mountain Resort Is 38.4/100.


Is Big Bear Mountain Resort Legit? ๐Ÿ’ฏ


Yes. Big Bear Mountain Resort is legit, but not 100% legit to us. This conclusion was arrived at by running over 4,492 Big Bear Mountain Resort User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Big Bear Mountain Resort Is 55.1/100..


Is Big Bear Mountain Resort not working? ๐Ÿšจ


Big Bear Mountain Resort works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



How was your experience with Big Bear Mountain Resort? Post a Review




Features

Buy or reload lift tickets, access advance reservations and interactive trail maps, or navigate the Bear Mountain and Snow Summit base areas.

Featuring mobile food ordering, webcams, weather and trail conditions, upcoming deals and events, and more.

This app uses HealthKit and location services for tracking and replaying your runs on the trail map.

Take the alpine good times to new heights this winter with the new Big Bear Mountain Resort app.

Continued use of GPS running in the background can decrease battery life.

  Customer Service/Support
Developer:
Big Bear Mountain Resorts


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