Contact Sidekick Tools Support

by Chatham408

This app after a year of using it has created far more issues than accommodations for my closet. Extremely disappointed in the duplicated listings if created without my knowledge causing me to lose out on bundled sales as well as having to cancel other individual items bc they had already been sold. A number of items also were not included in the automated offers to likes even though they met my minimum sale amount. Used this for over a year and would have cancelled sooner but did not recognize the duplicate closet listings until a couple items sold twice despite only having one item available, I thought it was an error if my own but noticed over ten instances where this was problematic. Customer service attempted to help me but were unwilling to refund any of my monthly subscription purchases because it’s their policy- I would have never signed up had I known their policy included messing up my closet and causing me a loss in sales. I don’t usually leave reviews but if I can save one other victim from wasting money, then I hope this is worth it.

by MsShellySmith

I really wanted to love Posh Sidekick, but the experience has been incredibly frustrating. The app is buggy, inconsistent, and ends up causing more problems than it solves. It completely messed up my Poshmark closet—duplicate listings, items not delisted, and actions firing incorrectly. And instead of fixing the issue they sent emails saying it wasn’t their problem - turns out it was. A disgruntled employee sabotaged the software.

Customer support says they’ll “get back to you,” but emails go unanswered for days. When you’re running a business and relying on a tool to work accurately, waiting days for a response just isn’t acceptable. There’s zero ownership or urgency to resolve issues, and the lack of communication leaves you stuck cleaning up their errors on your own time.

Until they take responsibility, fix the glitches, and actually respond to customers in a timely manner, I can’t recommend this app. It creates more chaos than help.

by Lirash143

I have been using this app for over a year now. I liked it at first solely for the sharing it did on poshmark. But now I am experiencing so many issues with it daily that are hurting my business. The crosslisting feature I pay extra for rarely works. It constantly gives error messages. Now I’m finding that my items are mysteriously disappearing from my closet. I’m not the one deleting them. This is the only program that has my password. And new items are randomly being listed in duplicates which I also didn’t do. This company never helps you when you submit a ticket besides claiming they’re looking into the problem but never help. And they aren’t honest with the way they regulate their Facebook group so there cant be any criticism or complaints in regards to the app since they filter and approve every post.