A-Way WeGo Reviews

by 🐲dragoncity

Absolute garbage employees working ART at Disneyland. Staff allowed peoples to jump lines while waiting for shuttle. Driver kicked off families where children could not stand on bus, but then same driver allowed on later bus. Will never use again.

by Elvee587

Completely useless app. Unintuitive, needed another app to buy tickets, shuttle positions were inaccurate, schedules were inaccurate, shuttles ignore most non-hotel stops on their routes. Don’t count on going anywhere except your hotel and Disneyland. I’ve never encountered a public transit app this confusing and difficult to use.

by Original Mr Honey

Had been using the FRAN service for a while and really enjoyed it. Would load up AWayWeGo , search between two pick up locations and find a ride quite easily. For the last couple months, FRAN rides have not been returning to select. I would check throughout the day and the only option available is walk. This has been months. I see FRAN drive around periodically but I still can not get a ride. I have FRAN chosen in AWayWeGo as well. The service has gone MIA or AWayWeGo is broken not sure how others are finding rides.

by Getting Followers 😎😎

Do not buy the pass you might as well walk, App is complicated, I didn’t know how to get the discounted rate for my grandmother, the pass is so expensive and I have to wait another 20 minutes for the bus? I feel like I keep getting my money stolen :/ it’s so sad because everything is already expensive here

by Maceadillia

We waited for our buss at Disneyland for over an hour in the cold. Spoke with other repeat buss drivers that said maybe the driver was on break or lunch. The countdown arrival timer would count down to 1 minute then reset to 15 multiple times. We finally decided to start taking Uber/Lyft. Don’t waste your money like we did.

by DerRitter002

The bus times 1. Don’t line up 2. Show other buses on your route that don’t belong to that route (it’ll show x bus on y line, but not the y bus… does this ALL. THE. TIME. So nothing lines up). AWayWeGo isn’t user friendly or intuitive. But hey, good for them for hiring a 4th grader to develop it!

by MaxamusC

We bought passes for two days spent 24 dollars for nothing! The bus did not come for almost over hour and a half then we ended up having to walk with an elderly handicapped person in our party. On top of that they decided not to tell us our driver went on break. I would never recommend this bus system to anymore that actually likes to get places in a timely manner. Waste of 24 dollars. When we complained we were denied access to speak to a manager and we’re denied a refund since we were “still using their services” every time they requested a bus for us it was always longer than the wait time they told us. On top of that we used the services maybe twice out of the 48 hours we had the pass since the bus never came.

Still waiting for that refund maybe this will get your attention

by Bunnie70

Don’t bother!!!! You might as well use Uber or Lyft. Unless you like to wait around for long periods of very frustrating times because that is exactly what you will be doing.

by Orderingpizza

I didn’t know if we had requested a ride or what was going on…

by Mattylobes

We stayed at Four Points Sheraton in Anaheim and purchased a three day pass. All times were completely inaccurate and kept having delays pushed back by double digits. When we finally caught one bus our tickets were ‘invalid’. I reached out for help and no one got back to me. We ended up walking everywhere on our honeymoon. The fourth day when they are now expired and we are flying back home I reached out one more time for possible help or refund any help. They answer with no professional told me ‘it’s like food you can’t return it’. I’m from New York and even there we will put on a professional hat and help even if we are miserable. Horrible customer service do not recommend you’re better off taking Uber. I have screenshots of my conversation for proof as well. I will NOT recommend this to anyone if you don’t want to stress your trip and need to time manage.

by RT SCOTT

This is a piece of junk. You try to get passes and it says create an account but no link to create an account. The whole thing is way over complicated and not intuitive at all. Someone needs to redesign it.

by Bayouradio

This was sold as our main solution for getting to the airport. Bought passes only to find there weren’t any routes. Information delivery is terrible. Barely usable. If you’re lucky to be sitting in front of a magic spot then this is your bag. If you’re literally anyone else, avoid. And never buy the passes in advance. A scam.

by PTL- KMF

Times are completely inaccurate. Routing never works. Routes are constantly changing. Tracking is a waste of time. Multiple buses on the same route back to back are “drop off only” with no indication of that on AWayWeGo . Do better.

by Bugaboo Puffle

If you want to wait an hour for a ride to Disneyland and probably be yelled at this is the shuttle for you. Never on time. Rude employees.

by Charlie 1776

Don’t waste your money. Spent hour on a bus with no A/C who never took us to the destination. When we reserved the bus.

by Baduser534

Very confusing and the buses don’t run on time.

by Tommyminahan

Don’t bother trying to get a bus between 1-2pm.. the drivers take their “breaks”..

🙄

by Juzoux

We went to clarion hotel. The bus we would normally take in the morning would be 5, but almost everytime we waited in the morning for Disneyland at 8am the bus passes us because it was full from the other stops. This would keep repeating until you would simply give up and walk. They have the same route, so the same thing happens everyday and we ended up walking the 2 out of 3 days at Disneyland. Waited at least 30 minutes every morning and ended up walking. Giving another star because the bus driver, a woman with tied up blonde hair straight tied up personally drove to our stop first to take us since there was a whole crowd waiting due to buses ditching our stop for being full. Kudos to her.

by PrivacyMom

Needs work on better ux

by 101010jjjjjj

Shuttle is not always on time. Waited up to 28 minutes after pick up time.

by Wazuri77

I assumed the shuttles run on a regular schedule throughout the day and they do not. 1) if you use the on demand feature expect to wait a while. 2) the shuttle runs on a evening schedule but doesn't appear to be timely ..I waited at a bus stop nearly 30+ minute although the marquee said 7 minutes. In fact I don't know if it even stopped there because I ended walking and 3) there is no schedule, but you are able to track shuttles following the actual routine map. It's convenient yes but again with hesitation.

by ShellGJ

Drivers were fantastic

by Alcaraz Family

Thanks for an excellent service

by A-Commuter

Each time I’ve been to Anaheim and Disneyland in last month, I’ve used this to get around. Love the improvements being made, keep them coming!

by Sdisney74

Thank you for safely taking me and my loved ones back and forth from our hotel to the parks.

by Acoffeehound

Kind, patient and safe drivers. Used the buses for Disneyland shuttles for three days then airport. So convenient and affordable. Clean, smaller vehicles. Very impressed. Highly recommend to everybody. Sorry Uber, you’re replaced.

by Paul V. Ihlenfeld

My overall experiences with the ART bus services in the Anaheim, CA have been amazing! Once your login & payment info added to the A-Way WeGo app, one can ride available buses on different routes in & around Disneyland, etc. Also the ART bus drivers are very knowledgeable & accommodating (includes on-demand requesting services) too.

by Mitjulia

Wonderful staff and service.

by Debbiedoesdisney

The ART drivers are so kind, helpful, and friendly! Thank you all for such great customer service! Jerry, you are wonderful!

by Cher Dog..

Away we go and Eve is excellent!!.. Convenient, low cost and on time every time!!..Very dependable!!.Easy to use .. My family and I will definitely use next time we’re in Anaheim!!..

by Aloha SD

I had to cancel my first reservation bc my flight was delayed and I still had to get my luggage.. I was at the baggage claim at 9:55, but bags weren’t coming yet.

This was my first time using this service and I didn’t know where to go.

After walking around for maybe 5 minutes, I seen the EVE bus and the driver was very polite and helpful.

I asked if I could send him a tip via cash app or apple pay bc I had no cash on hand.

He kindly refused..

Tip: bring some cash, the drivers deserves tips…