Way - #1 Auto super app Reviews

by Imakiwim8

Booked at LAX, quality parking lot. Poor quality is what it should be. What a joke, 45 mins for pickup to the airport, hour and half for pickup from airport. Multiple calls for pick up, kept looking for quality parking van! Did not see one while all the time multiple vans for parking spot,Hilton, Marriott etc came by, one Hilton driver who had seen us even stopped to try to help us he had seen us so often standing there…. Why? Because the stupid lot attendant failed to tell us to look for prime parking van. Which we had seen only once. NOWHERE son Way does it say look for prime parking! Keep in mind I called the attendant several times and NOT ONCE did she say look for prime parking until I yelled in frustration at her. Terrible lot terrible service! Not worth the hassle. Will Uber next time, Att least Uber shows up and updates you with arrival, this idiot at the lot could only say in poor English 15 mins to half hour!

by 1650 Moriond

We pulled up to the hotel entrance and the attendant said we must go to the parking lot. When we got to the parking lot that attendant said that we needed to leave our luggage at the hotel entrance. So we had to drive back there again. Then one of us stayed with the luggage the other drove the car back to the parking lot, parked it and then had to find her this app through the convention center, multiple hallways, the hotel laundry and kitchen, before finding someone who could direct her to the front lobby. The alternative was walking around a very large series of buildings at a bad time of day. When we flew back, we called the hotel operator who said that she didn’t know where the bus was and therefore couldn’t tell us when it would arrive. We told her our location . When it did arrive, he sailed right by. We had to scream and run after the van and luckily another van Blew its horn for us.
when we asked the driver to deliver us to the car he said that he would only do it if he received a large tip, and was reluctant even then. It was only as he was berated by other passengers in our van that he agreed to do it. You might imagine that we do not recommend this location.

by Nathaniel Cayanan

This has been one of the dumbest and most negative experiences I've ever had with such a service. We ordered parking at a lot that apparently did not exist because, when we went to the destination that Apple Maps brought us to, the attendant said that it was in fact the wrong place. We drove around for about an hour trying to find the "correct" parking only to find ourselves in the same place and reject several times. We even went to the one next door, and they too told us that they did not know about our parking reservation. We ended up finding free parking on the street and walking to our venue.

That could be on the lot. BUT THEN, we contacted Way , demanding a refund. They asked us for a receipt of where we ended up parking, to which I told them that we didn't pay for parking at another place. We parked on the street. They asked for the receipt again, and I repeated myself, emphasizing that there's no receipt. They told us they wouldn't give us a refund unless it was before we checked in to the lot, which is STUPID because how do you check in to a lot that doesn't f**%ing exist!!! These idiots are a bunch of crooks.

by Cohiba5454

The very first option with a tag that says OFFER on JFK Airport parking from this app is Airlot parking. This is the first and last time I use this app because they have to do research and be aware of the facilities they offer to the this app users. This Airlot place should not be in business, it is chaos, they don’t know what they are doing and what’s worst they don’t even know how to drive or don’t care how to drive the vehicles they are trusted with. When I dropped the vehicle off I was told the shuttle will take long so they suggested to take an Uber which I did. But the unbelievable stuff happened when I picked it up 9 days later. The shuttle this time did the job. But at the lot, you have to look for you car that could buried 3 or 4 cars deep. While I was there one of the employees swiped another car and left it touching together damaging the front right side. After I inspected my vehicle it had a paint chip the size a penny in the back bumper and scratches in the front bumper. I asked what happened, they said to text the pictures of the damage and someone will contact me which is not happening. That was my experience. Be careful with this app. They told me they are jot responsible for any damage, sorry, exactly their words.

by Mmmwwwwwaaaaa

I live in Austin, TX. I typed in Way the airport looking for airport parking. A location came up. I booked. After I booked, I was sent a confirmation email. In the confirmation email for my “airport parking” it says there is no shuttle service to the airport. The location is twice as far from the airport than it shows it is in Way . I attempted to switch the parking location since I need airport parking that I can park and be taken to the airport then be picked back up and taken to where my car is parked when I get back. They won’t allow me to change. Basically just wasted my money. Was mislead. I mean… Why is a location more than 10 miles from the airport with no airport pick up or drop off even being offered as airport parking in Way? Im deleting Way. I ended up calling them and had to ask about refunding then rebooked a different location. They sure didn’t offer a refund. They made it seem like i was just out that $$ and there was nothing i could do. Treat your customers right and do the right thing people!

by CYLJHO2

We paid for offsite airport long term parking with shuttle service to the airport. What they didn’t tell us was that the shuttle only runs every 45 minutes so if you’re lucky to be there close to when the shuttle picks up then your wait is minimal. However, we were parking just as the shuttle left so we were expected to wait 45 minutes which means we would not be at the airport for another hour. We ended up taking Uber to the airport. Same thing happened on our return. We called the shuttle for pickup right after getting off the plane at 8pm and was told that we just missed the shuttle and would have to wait another 35 minutes. We again paid for Uber to drop us off at the car. What good is paying more for parking offsite with shuttle to airport when you can’t even use their shuttle service. I paid $105 for parking and paid an additional $45 for Uber. I could have paid less money at another nearby long term parking which states that they didn’t have a shuttle and that we had to take Uber to the terminal.

by Samantha100100996

Booked parking near airport specially for the free shuttle through app. Got a notification to contact shuttle through app when we parked. However when I opened Way there was no button to do so. Trekked throughout the garage to find an attendant who informed me there was no shuttle. Contacted this app via phone which took a very long time to speak to a person - who basically told us to figure it out. After they got off the phone they sent me a new confirmation email which changed the name of the parking garage we were parked, and changed the page to say there was no shuttle. Name changed from “park ride and fly” to “fast spot parking” At this point I began to think the entire thing was a scam.

After running around for 30 minutes we ended up having to spend extra money and time to get an Uber and almost missing our flight. Tried to contact this app again to tell them about our situation and was left on hold for 20 minutes before giving up.

On the this app home we found a free city train from airport to parking garage - I suspect this is what they meant by “free shuttle”. A city train packed full of people that comes by every 20 mins is not the same as a free shuttle. Especially when you are not familiar with the area.

When we left the parking garage we were charged an extra $10, not to mention the extra costs for having to Uber, and the exorbitant stress of running around lost and almost missing our flight.

Would highly recommend not using Way.

by Not Happy 00034

How’s this for customer service:
We made a reservation, paid for it in full through Way . Showed up at the location for the event last night (Staples Center in LA), only to find out that Lot has been out of business for quite a while!
So, basically I paid for a spot, showed up to find it fenced off/closed, had to drive to another Lot (btw that Lot attendant told us numerous other people complained to him that they had been duped the same this app recently by this app re the closed up Lot), then pay for that new spot in full, all of this caused us to be late for the event, and best of all.. I just called this app customer service to let them know what happened. Their response was not an apology, or sorry, or thanks for letting us know. What they said was “as far as we know the Lot is still open, (they basically called me a liar) and since i’m calling them after the event date (as opposed to??) they won’t give me a refund unless i send them a copy of the receipt for the additional $20 i had to pay to the other Lot i ended up parking at! Then, they would “review” it and get back to me to see if it qualifies for a refund!
Needless to say, I immediately deleted Way and will never use this app again. There are several other much better options out there, and ones that care more about the customer experience than just making a quick buck.

by Sherika M.

I made a reservation and once I arrived to that location they told me they were not doing shuttles due to COVID-19. this app does not provide any of this information on their mobile app! I began to book another reservation and the company that I booked with called me back and stated they were not doing any shuttling as well. Both companies told me I need to call this app to get a refund because this app still allowing people to book reservation when they know these places are not open for shuttling. I called this app’s customer service to get horrible customer service from not only 1 rep but 2 reps. They both stated that they cannot provide me a refund and it was nothing more they can do about it. I am now in the process of following a claim with my bank to get my money back! Do not use this site as they are inconsiderate. I was told a manager would give me a call but do not know when I will expect it. It could be today or it could be next week! Total rip off, they do not want to give me my money back but I will have the last laugh.

by Rich12302

It was Christmas Day, and a week prior I booked a parking spot for Seatac airport. Everything was set, and all is well right? Wrong. I pulled up to the parking lot where I booked my reservation and they said the parking lot was full. I said I have a reservation through “this app”. They said to call “this app”, and maybe they have another parking lot. Of course none of this is convenient when your trying to catch a plane with your 5 person family. I call “this app” and sit on hold for 5 minutes for the representative to tell me they have no more availability, and they can’t offer any assistance besides reimbursing me. Unacceptable. Way should say, “Your reservation is not guaranteed.” The other bummer is they left me and my family trying to find parking on Christmas Day. Luckily a company called Jiffy took us in. Apparently we weren’t the only customers that “this app” left stranded. I’m hoping that beyond the reservation they also pay my bill for my last minute and expensive parking, but we will see. I recommend not using Way for reserving your airport parking.

by ElleZoi

This was the first time I used Omni our of MCO and found it easy to find, easy and rather quick to get my car dropped off and on a shuttle to catch our flight. I appreciated that the spaces for self park were not crammed too tight as to avoid scratches from other people’s car doors. We were given a lift from our car to the building to catch the shuttle but not offered that when I arrived to get my car. This is why I gave it 4 stars.... would have been 5 had we been offered that. Especially after flying all morning from across the continent and pretty exhausted from our travels. The car was a ways from the building and the walk not too appreciated as I wasn’t expecting that! So if you are traveling with family- you’ll need to leave them at the building to wait while you do the hike to get your car. Other than that- it was a good experience all around.

by Kayleigh Cain

I blindly chose this app Airport Parking online based on the price - I knew nothing else about the company. When we headed to LAX last Friday I was a little nervous about where I was leaving my year old, very proud of car. Was happily surprised as soon as we pulled up - the sign was easy to see & the lot was easy to access. The lot was pretty full but we found a spot I could pull right thru & the shuttle pulled up to our car as soon as we opened our door. Our driver was friendly & helpful, got us to the airport quickly & let us know how things worked on our return. Five days later we found the pick up site with no trouble & waited less than 10 minutes for the shuttle. It was a different driver but just as nice & had us back at our car very quickly. The car was just as we had left it & we drove out with no “surprise” extra charges. Would definitely use this app again & recommend them to anyone needing to park in LAX.

by Mo23b

This was my first time using them to fly from Chicago to Austin. I shocked when I pulled in and they told me to go ahead and unload your car. They had carts for you to use to help with your bags. You leave your keys with them which was scary and nice so you don’t have to worry about losing them. They pull up to your airport spot and help with your bags. When we landed we called and let them know we landed and they told me where to go to get picked up. When we got back to the shop and we walked in the garage I was shocked to see the car was right there. That was nice so one person can get the keys and the other one load it up. The best part it was not cold in the garage to load up. Thanks again.

by Dorae Kemp

Way system for logging in and out worked very well as we were first time users. It let us in and out with no problems. We were parked in a different part of the lot when we went in which was very convenient when we left. Our driver noticed our left rear tire was low and said we should have it checked before we went very far. We went to a gas station about 2 miles away and pumped it up and the next day took it to a tire shop which found a screw causing a slow leak and repaired it for us. I probably wouldn't have even noticed it until we broke down on some deserted road at night on the this app home. Thank you this app for noticing and caring!!!!!!!!!!!

by Karyn Michel

I found this app Airport Parking on the internet because I was tired of paying full cost parking at the airport. I followed the instructions on Way to book and pay for my parking from my desk at work. I then drove to the lot, the reader scanned my receipt and I entered to park my truck. I found a spot that was large enough to accommodate my vehicle and as I was removing my luggage the bus pulled right up to my spot. I handed the driver my bags (which he loaded into the rack BTW) and found a seat. 5 minutes later I was dropped off at the airport and arrived at the gate with time to spare. When I returned home the same service was experienced in getting back to my truck. I now recommend this app Airport Parking to all of my friends and fellow travelers.

by Lauraa Sanders

Wonderful experience! All staff were prompt, friendly, and helpful. One of the many employees we found near their fleet of shuttles kindly directed us to the correct location when we failed to notice the sign to the indoor lot. We left the lot quickly upon our arrival and had no wait when we returned. In fact, they were waiting for us! Both drivers took care of our well-stuffed 50 pound suitcase with smiles, even carefully placing it in our car after our return. We felt very comfortable leaving our car in their indoor parking because it appeared clean and well secured. It was great not having to navigate the traffic around the airport and the price was better than we would pay for airport parking. We will definitely use them for our future needs!

by Island Beast

I’ve received a text from an agent telling me that the garage I booked over a month ago is too early for my arrival. They also asked if I would like to cancel/book a new reservation plus offering a $20 credit for the trouble. I was kind of freaked out because I need to be in the airport by 5:30am and I was informed less than 24 hours of this changes. I really needed to drive to the airport because Uber/Lyft will cost a fortune to carry my snowboard equipment. I booked in advance for a reason because garage spots sell out quickly! Everything was sold out as expected except for the few expensive ones. They did help me through texting which is a really cool feature to have! this app to go this app!

This is the 5th time that I am using then and it has been great! Thank you so much!

by DavidBasista

this app goes with fine detailing. Instead of generalising any event sub-topic, this app sets itself up, with various sub-headings of all sources of entertainment possible, and then makes a list for you, based on your choice, hence it's able to cater everyone, who look for various kinds of events taking place in their city. Way is a lifesaver for me, and here's why. Recently, I was trying to register for an education fair of universities. Since online registration gives you the benefit of free entry, I tried my best to register for the same, via Instagram respectively. Somehow, it was unsuccessful and the deadline was inching closer day by day. One day, my senior asked me to check out Way, and here I am. I can't thank enough for helping me out with the registration. I instantly got a confirmation call from a volunteer, regarding my registration. Thank you this app

by Ashtonn Harvey

I was very surprised at the whole system really. Not only was the booking system so simple on line, the surprise came when I got to the airport with the unique camera system they had in place. All I had to do was drive up to the barrier take my ticket and bob's your uncle. It was the same when I got back off holiday, which was a bonus really, especially when all you want to do is get home after a long flight. The staff at the end of the phone are very good too. When I first arrived at the car park which was massive by the this app and my first time on there I panicked a little because I couldn't find where I was supposed to go, so I simply rang the number I was given for customer services who answered almost immediately and gently guided me to the bus stops for the airport terminals. Most of all I felt my car would be safe and in good hands (because she is my little baby afterall!! lol), so much so that I have recently booked my car in for another five days in December. See you soon.

by Carmen Mcbride

My wife and I love this app. On our trip in May, we used the covered outdoor parking and it was great, but I left a dome light on and our battery was dead when we got back a week later. Our shuttle driver had their guy give us a jump and he helped me get the car running.(It was so cold it took almost 20 minutes to get it jumper and running.) Everyone was so great! So this last trip we decided to use the this app parking and it was Perfect! No issues at all, car up front and running for us ready to load up and drive out. Estella also had our card and paperwork waiting in the car for us. She was very nice and helpful. My wife and I have come to count on this app, to help make our trips easier and as trouble free as possible. We will always use this app Parking when we travel!!!

by #1Fanlyss

this app is put to take your money! They knowingly advertise false information! We prepaid for airport parking that states the location was one mile away! Location was an extremely small lot adjacent to the main drag with little to no parking. We had to drive 5 miles not the one they indicated to find out the lot was so small and packed in like a dealership. NO ROOM TO EVEN GET OUT OF YOTR CAR. We had to race to the general parking garage to have to pay three times to amount to find out the do not refund you In the same manner as payment was made but in this app BUCKS that we will never use so we paid over $80 and another $228 to park for 5 days and all they could do is give you credit! Not kewl and will never recommend them for anything. They are located is CA and have no idea what they are selling only thing they want is your
Money! Don’t do it and run like hell! Seeking legal action and submitting complaints to BBB!

by Joe Rangerr

So, we ended up arriving at 2am on 03 August after a long 2 hour drive from Oklahoma city due to a delay in our original flight caused us to take another flight; there were already no incoming flights into airport, and we were out there alone on the departure pick up point in the winter cold. Again, this app parking had excellent service and very friendly staff as usual no matter what time you arrive (they operate 24/7), and one phone call later the bus came swinging by to pick us up and take us back to our car garage. Coffee was a life saver with still another 40min drive after picking up our car! Thanks again!

by Dwes Shepard

Excellent customer service every single time. I travel often and this app is my go to for parking ease. Every person I have ever interacted with is exceptional in their manner and professionalism. Their team is there to see that you are taken care of and it shows in everything they do.I recently had a week long trip, numerous delays and rolled in near midnight to find a flat tire on my vehicle. Their team helped me reinflate my tire and made sure it stayed so I could get home safely. They offer indoor, outdoor and valet parking, allowing numerous pricing options based on your need.

by Nik Barryl

Very easy indoor parking in their garage and a quick ride to the terminal. However it was at that point I realized that I had left my phone in my vehicle. When I told the shuttle driver (Davis S.) that I needed to return to their garage, he said "not a problem" and took me directly back and dropped me off. He then told me that he would wait for me and I could just leave my bags. Two or three minutes later when I got off the elevator, there he was inside waiting and then he took me back to the terminal. Great service far beyond what I expected! Obviously Davis S. knows that he is the face of this app Airport Parking for the people on his shuttle!

by Stephene Dodge

I don't understand where the bad reviews are coming from. I recently used this app Airport Parking service for a four day trip out of town. From the time that we arrived to park to the time that we got off at the airport, everything was great. The driver immediately picked us from our parking spot and was friendly and excellent. She kept us entertained on the short bus ride to the airport. Coming back was even easier. We went to where they told us where they would pick us from, got on immediately and we were back to the car. That driver was just as friendly. I think this app's Parking was convenient and had good customer service. Will use again.

by Holli Brady

I used this app Airport Parking for the first time this June. I can't say enough good things about the service. The staff is so friendly and professional. A bus was there to pick us up right after we parked! Our driver, Anthony, was extra friendly and professional. Upon my arrival back to New York, I didn't have to wait long for a bus to pick me up. Our driver, Jerome, was kind, fun and professional! I left without getting a receipt, and when I called back a few days later I thought that would be a problem. It wasn't at all! Mauritania took the time to send proof of my stay. All of this to say I would recommend using this service to anyone flying out of the US. Great service and employees! True hospitality!

by Angelia Griffin

My husband and I used this app Airport Parking over the last weekend just gone. We returned at midnight on Sunday to find that we had a flat tyre (and had no spare ). I went down to ask both of the guys on at the time whether they may have a pump but they didn't however Ron (who I believe is the night manager) said that if I took off the tyre he would run me to the servo down the road and get it pumped up. I found out after the assistance that he had actually finished work for the night and therefore was assisting me in his own time. Ron drove his car to mine which was on the top level, picked up my tyre, drove me to the servo assisted with putting air in and drove me back and made sure that the tyre went on fine. I just wanted to say that it's rare to find such great customer service and wanted to say thankyou again to Ron and this app and I'll be sure to continue using your services any time I go to the airport THANKS AGAIN RON!!

by Daphne Gislason

Arrived earlier than expected, 3:00am everything was as clockwork, booking in and transfer to airport. return flight delayed so we were an hour later than expected we had about 5mins wait for the transfer bus after we phoned which we thought was really good, on arrival at the parking area, on handing in our card for our keys we were shown where the car was, once again hassle free. We are due to do the same trip in a months time and will be using this service again. May we also thank the staff for their help and politeness they showed us during our contact with them