Contact Zeely Support

by Putinmycodenowhurryhurry

This company is fraudulent and will steal your money every month even after you contact them to cancel an unauthorized subscription. You report them to your bank, then they block the transaction, then Zeely charges your Apple Pay. But get this, NO SUBSCRIPTION will show up on your Apple Account. So how are they charging you for a subscription that doesn’t exist in your account? They are finding some kind of loophole to steal money from iPhone users by accessing your Apple Pay information. Protect your data and report this fraudulent company. If you read their reviews on instagram, you’ll see many people fighting the same battle. I’m surprised a class action hasn’t happened yet. Also, when you contact them, an ai bot will respond with an automated message and then they just stop responding. It’s like the ai bot is trained to not take no for an answer and ignore you if you contact them for a cancellation. I’ve contacted them on NUMEROUS occasions and still have not received my refunds and they are still charging me.

by Samlandreth

Their options for creative are objectively unattractive and gimmicky, and the ad templates don’t allow enough customization options. When you go through the process of launching an ad, you’re just selecting all demographics and settings yourself for Instagram and Facebook marketing — this is unbelievably easy to do within the IG and FB apps—even easier than Zeely since they have a great native integration and you get actual data and results. I ran a $60 ad using one of their templates (customized to look as aesthetically pleasing as possible) and didn’t get any clickthroughs or sales. (Compared to running ads natively in Etsy where I get 5-10 sales per day). And then you get charged a fee for running the ad through Zeely even though you’ve done all the work to set it up yourself. It was difficult to link to my Etsy shop within the app — and you can’t get any real data unless you set up a storefront using their app/web platform. All around wouldn’t recommend.

by Alita397

It’s very frustrating when I put my money into Zeely trusting them. I have seen great reviews but for some reason they have scammed me. My ad is not showing correctly, customers can not add items to a cart, customers are being told to leave a name and they will be contacted soon. I have sent so many messages to customer service asking for help with these issues and still no response. Yet the money I deposited to run ads is being every day, the good news is that the ad is getting a great deal of views but not 1 sell because no one can make a purchase. Plus there is no refund once you deposit money for an ad. They will keep running the ad even if something needs to be corrected like in my case. If you cancel the subscription you lose all your ad money. All I wanted was help with getting these things corrected and I can’t get one response! Customers can’t order so my ad money is being wasted. Very frustrated and sad about this situation.
Need help & Can’t Get it