Contact FUJIFILM XApp Support

After using this app for a few days it now only downloads an image at two before it just stops and gives me a spinning circle. And it seems that the firmware update to the X-T3 may have made it so the old camera remote app no longer works. So now I am unable to load images onto my iPad. This is awful. I watched the app gradually slow down after downloading a number of images and now it’s one or two and freeze. I have to force stop the app, turn off my camera and remove the battery to unfreeze everything. Then I can start over and download one or two more images before it happens again. Update: I think the reason it stopped working was because my iPad was warning me that the app was requiring full time location tracking. I had to confirm that I was aware of it before the app would download pictures properly. This is garbage. I think I will be getting an SD card reader. Based on the majority of the reviews, this was a horrible decision by Fujifilm. At a minimum I will have to turn location tracking on to download images and back off when done.

1 star because it required user to not only set app location sharing to always, but also need to share precise location. While I understand the possible benefits might include to document where the photo is taken in metadata, I don’t see any other reasons why I need to set share location to always. To me, this app is currently unusable until this is fixed. Not to mention, this is a clear violation to the App Review Guideline. 5.1.1 Data Collection and Storage (iv) Access: Apps must respect the user’s permission settings and not attempt to manipulate, trick, or force people to consent to unnecessary data access. For example, apps that include the ability to post photos to a social network must not also require microphone access before allowing the user to upload photos. Where possible, provide alternative solutions for users who don’t grant consent. For example, if a user declines to share Location, offer the ability to manually enter an address.

Never understood the negative reviews about connectivity issues; this and the old app has never given me problems. What I don’t like is the fact that I MUST give the app my PRECISE location ALWAYS, just in order to use it. It makes no sense to me and is pretty irritating, given I don’t care to utilize any location syncing and if I did… why can’t I just give the general location? Anyway… All I want is to transfer photos from camera to phone, I don’t care about all these extra invasive features. And I say invasive because it’s mandatory to have my location being tracked in order to use the app. That’s ridiculous to me. Also, if we could have a darkmode option, the app would be much better to use at night, and be more appealing in general for people like me that prefer dark mode as their system setting.