Contact FUJIFILM XApp Support

by JadeC47

I am deleting this app after writing this review because it will not allow any option other then always for location with precise location as well set. No app should ever require that to use it, no matter what features it may disable to not have on. Forcing location tracking feels beyond shady. Fuji, please update your app to not force location tracking, thank you..

You updated the app to not require location data but your developers are still playing privacy games!!! I just deleted the app for a second time!! You are still requiring full access to the photo library instead of allowing a folder to be chosen to use camera control features and as well requiring access to other Bluetooth devices on a network. Shame on you Fuji, I’ve spent a ridiculous amount of money on your products and your app is completely disrespectful to your customers. May be time to switch to the new Nikon Zf, maybe Nikon treats their customers with the respect they would want to be treated with.
I purchased your product, it is not a free account on Facebook, you have absolutely no right to my data and how beyond disrespectful of you!

by Jacob Sokora

this app is way nice, and works so much better than the previous cam remote app but there is one major flaw: YOU DO NOT ALWAYS NEED MY LOCATION for the app to function. i should be able to transfer photos, use live view, and the shutter remote without ever giving you access to my location. ios does NOT require location services to use bluetooth or wifi and certainly doesn't require that i have your app constantly draining my battery with location updates while im not using it. terrible app and terrible user experience having to enable and disable location services every time i want to use it. 0/5 stars if i could rate it that low

by AnonymousSlave

This app doesn’t work, period. I am working with a new X-T50. One of the main reasons I upgraded from the X-T20 to the 50 was for this reason - to be able to use the new app and actually transfer photos to my phone. The prior garbage app never worked with the X-T20 either. So, I learned to live with connecting a cable to my MacBook and getting photos to my phone as an intermediary step.

After configuring the app, providing it with full permissions to always allow whatever it wants, connecting it to the camera via WiFi, I get to the point where the app sees the photos on my camera. After about 2 seconds, I then get “The wireless communication between the camera and the smartphone has stopped…” The app then can’t reconnect to the phone. On the camera side, it’s just stuck in WiFi zombie mode flashing an orange/green light. The only way to get the camera back to functional is to pull the battery.

My phone is fully up to date. The app is whatever version is offered as of today. I have turned off my vpn on the phone. I’ve turned off data access through cellular. I’ve re-installed the app. Nothing seems to help the situation. I love the camera, but I feel like I’ve been ripped off. This is a major feature that in 2024 should be working flawlessly. Please fix yourself Fujifilm.