Company Name: Video editor & maker app
About: Video Up! makes it easy, quick, and fun to create high-quality videos. Use
powerful editing tools to customize your videos with visual effects, music, and
animations.
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Video editor & maker app
Contact e-Mail: info@video-up.app
https://video-up.app/terms-of-use
I thought this application is free but now im paying every week. How to stop subscription? Can you cancel for me please?
by AAKABO
First of all, the app offered me a 7 day trial for $.99. When I purchased the app, I was immediately charged $9.99 and enrolled in the $9.99 per week package. Whatever, that’s fine… as long as it works, that was completely misleading and right away I have a bad taste in my mouth. Then I got into the app and uploaded all of my clips, all from the same album in my camera roll. A lot of the videos just didn’t show up in the editor at all. I thought maybe I made a mistake. So I tried to upload all the clips again… three times. Every single time, same results. I uploaded a lot of clips and maybe half were missing. I immediately canceled what was supposed to be my $.99 seven day trial for what was actually a $9.99 full enrollment. Trash
by TheSocialEntrepreneur
Buyer beware right? I went to school for Marketing, worked in PR and did banking & retail sales for years I get it.
But if your product is good you don’t have to resort to questionable tactics. You will never build a loyal following by tricking people. But then again you probably don’t care from what I’ve read.
Leaving this review for the sake of other users and the record. It is not our fault. You intentionally imply free trial, then 2.99/mth. Nowhere does it say $35 which I was quickly charged before I even closed the app.
I had to do research to even figure out why I was being charged. Call me slow. But I’ve never made anything important so small or unclear that my customers can’t see it. You can try and stand on the “read the fine print” excuse to keep people’s money, but it won’t save your brand image. 😏
Oh and buy the way you aren’t offering anything special. So I would absolutely not have continued after the trial. I have at least three other trusted apps that do the same and more. The only difference is, they actually honored my trial and I gladly paid for their membership.
by The Cervos
This app is easy to use. However, I keep clearing memory space in my phone for videos I edited and now want to save to my device. I downloaded the same video three times, made sure it was at 100%, and it is nowhere to be found on my device. It just keeps taking up more memory space but I cannot find the video I supposedly downloaded to my device. I paid for a full year of headaches and not knowing where my videos are. They tell me to delete and re-install but that means I lose the work I did on the videos I already edited and just need to save to device.