Contact The Office Support

Edit after most recent update: episodes reset and you lose all progress made and have to start the episode over brand new like you’ve not even begun it yet. Still having issues with ads-watch ads to get time added-time added then disappears like you never watched an ad. This may have to do with the same issue of levels resetting completely. Edit: Issues below were fixed for a little while until this most recent update(see above). After the app update, app has more issues than before. App is still resetting progress, erasing hours of game play. Also, watch ads to double cash until maxed and next time you open the app, it’s back to the yellow box like you never watched any ads for double cash. So, have to watch ads over and over again because the time doesn’t stay there. Also, some ads come up with a black screen and have to restart app to get out of it. Go back in app, progress has been erased again and have to rewatch ad for coffee/etc. Can’t get anything done because any time the app closes or restarts, any recent progress you made gets erased and you have to re-do hours worth of collecting and upgrading all over again. Very annoying, especially for the timed events. I might actually finish one some day, if it wasn’t for my progress getting erased every time the app closes. This is a big issue that should have already been addressed since there are so many other complaints about it.

This game is good in theory. The issue is their support team doesn’t provide ….. support. I had a game that was well into level 16 and it stopped loading - just went to a grey screen, at the time I figured just reinstalling the game would be a good troubleshooting step since forcing it closed and reopening it wasn’t working either. So I did. I reloaded it and to my dismay it didn’t save the progress. Keep in mind this was the only device I am using it on, I wasn’t trying to move my account between different devices. Much to my dismay I went to their support page and there wasn’t a lot on the issue I had, so I emailed support and of course I couldn’t provide my game ID because well who knew I would lose my progress. So there I was stuck starting over, a week later no response from their customer service team. So I gave in. I figured ok, just a game, no love lost, didn’t sink money into it or anything so, I’ll just start over. So I got to level 10 again and today there was an update. After updating it, the game won’t load at all. Goes into the loading screen and goes to a grey screen. I learned my lesson last time, so no attempting to reinstall it, and forcing it closed and rebooting my device did not resolve the issue. Since this is a timed game with timed events, this is pretty sad. I love the office, but this game has some pretty unacceptable bugs. Again, I know it’s new and that happens, but to be given the cold shoulder by support. That’s not acceptable.

Edit after most recent update: episodes reset and you lose all progress made and have to start the episode over brand new like you’ve not even begun it yet. Still having issues with ads-watch ads to get time added-time added then disappears like you never watched an ad. This may have to do with the same issue of levels resetting completely. Edit: Issues below were fixed for a little while until this most recent update(see above). After the app update, app has more issues than before. App is still resetting progress, erasing hours of game play. Also, watch ads to double cash until maxed and next time you open the app, it’s back to the yellow box like you never watched any ads for double cash. So, have to watch ads over and over again because the time doesn’t stay there. Also, some ads come up with a black screen and have to restart app to get out of it. Go back in app, progress has been erased again and have to rewatch ad for coffee/etc. Can’t get anything done because any time the app closes or restarts, any recent progress you made gets erased and you have to re-do hours worth of collecting and upgrading all over again. Very annoying, especially for the timed events. I might actually finish one some day, if it wasn’t for my progress getting erased every time the app closes. This is a big issue that should have already been addressed since there are so many other complaints about it.