I purchased a brand new one blade 360. In order to remove it, you have to rip off an advertisement for PhilipsOneBladeDailyCare app. You can scan a QR code, which takes you right to it. I did so, downloaded PhilipsOneBladeDailyCare , and clicked on the picture of the razor in order to connect it to PhilipsOneBladeDailyCare . it did not work, so per the instructions in PhilipsOneBladeDailyCare , I called customer support. After asking me for way too much information and keeping me on hold for an extended period of time, the person, who was very nice and professional, came back and told me that the razor I bought – that comes with instructions for PhilipsOneBladeDailyCare and Bluetooth connectivity – is not compatible with PhilipsOneBladeDailyCare , doesn’t have Bluetooth capability, therefore cannot be used. Are you kidding me? I would avoid completely.