Contact Equate Heart Chart Support
Company Name: A&D Company, Limited
About: A blood pressure and health metrics tracking app designed by doctors to help you
collect and manage your blood pressure readings along with other health metrics.
This app has been created to help you measure your blood pressure accurately
using your own home monitor, follow your trends over time, and help your
healthcare provider best manage your care.
Equate Heart Chart Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: custsat@andonline.com
Website: 🌍 Visit Equate Heart Chart Website
Privacy Policy: https://andhearttrack.com/e/p/privacyPolicy
Developer: A&D Company, Limited.
3 Most reported problems 😔💔
Data not syncing between Monitor and updated App
by Derektm
A & D replied to me that updated Equate Heart Chart App has resolved the reported issue of failed Bluetooth pairing between UB-6500 Wrist Monitor and the App. I tried paring again after the update release and it was successful. Updated 2.0.2 Equate Heart Chart App is now paired with the monitor. However, monitor doesn’t connect to the app and measured BP readings are not transferred to the app. They have to be entered manually. A prompt fixing of this syncing issue between BP monitor and the App is needed for the device and app to become functional per specification. [Device used: Equate UB-6500 BLEWM Wrist Monitor & Samsung Galaxy A12 Phone]
App doesn’t always work
by _KolbyT2002_75
Sometimes the app doesn’t work. I log in each morning, but sometimes when I try to take my blood pressure the app just spins. I have uninstalled and re-installed. Sometimes that helps, but not always. Other times I log in the next day, and the next, and the next, etc and the app is still spinning.
Bluetooth connection problematic
by Bob In LR
Each time I try to use it, neither the phone app or the sending unit try long enough to connect. Each gives up on the connection that I have to turn off each repeatedly, to get the Bluetooth synch. Otherwise a good product, stores my results so I don’t have to write them down. Have not tried to upload for my doctor, yet.
Have a Problem with Equate Heart Chart? Report Issue
Why should I report an Issue with Equate Heart Chart?
- Pulling issues faced by users like you is a good way to draw attention of Equate Heart Chart to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Equate Heart Chart customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Equate Heart Chart.
