Red Robin Ordering Reviews

Worst restaurant app I’ve ever used. Forced me to login with my web password, which I didn’t have. Password reset sends you to a website that’s not at the RedRobin domain so safari generated password isn’t saved in keychain to use in RedRobinOrdering . So you get to do that twice.

Once logged in my nearby Red Robin is listed, but only with a phone number. No online order button even though they take togo orders. No problem, I’ll just call in but I need a menu. No menu available for a call in only location. So I pick a different location that has a online orders button. I walk around asking my kids to give me their orders and entering a fuse order I can read off on the phone. Now to call them but wait, once I start an order there is no way to switch locations.

Finally I just Google it and when I cell I get a robotic order taker. I start reading off my order but she doesn’t know what a Rookie Magic is or let me customize anything. She offers to switch me to a real person and I gladly accept. I get transferred back into their call tree asking me what I want. Where is my order now? I don’t know, I just hang up and go to Chilis.

What ever happened to Red Robin? Does the C suite no longer care about service at all?

I used to love ordering on the website and did it tonight to get something fast. Only took me over 30 minutes.
Took me at least 10 min on the site to figure out how to log in. Then I had to reset my password (worked a few weeks ago) then I had no previous orders. Then I couldn’t add a kids item to my cart. I DL’d RedRobinOrdering and still couldn’t add a kids item to the cart. “Error: please make a selection for ‘kids beverage’”
I selected so many different beverages and combos both on the site and in app. Ended up doing it through Grubhub, where I can’t get extra fries or a bunch of other things. Please fix the kids add to cart. My girl loves those corn doggies.

Finally!! A food app that accounts for EVERYTHING in a special order!! And SO organized and easy to navigate! Love it! SO helpful for those of us with dietary restrictions and needs! RedRobinOrdering developer needs to show other restaurants how to make a user friendly app that can cater to almost anything when ordering!!

The customer service is always excellent!!!! The servers as all so friendly and helpful. Food is tops!!! Thanks you for making our eating experience an excellent one. Please stay safe during this awful pandemic. Thanks so much. The Groves Family

It won’t let me order a mix of gluten free and non gluten free options. I either set it to order all gluten free or I set it for all non-allergen. It might be of interest to the makers of RedRobinOrdering that often times all family members don’t share one allergy across the board. I have no interest in eating gluten free options, but I have a relative that is celiac and must eat this way or end up in the hospital. Maybe fix your allergy notification options as your current system is awful and makes RedRobinOrdering completely useless to us.

RedRobinOrdering is sooo long overdue. But such a let down. I have no idea why it is rated so well as it has as many navigation issues as the website. Menus aren’t complete or consistent across locations (and it’s extensive and not just “supply issues”). And to top it off, our order came with a 20% built-in tip that we couldn’t override. I usually tip on takeout, but tips are based on good service…20% required tip for takeout service is ridiculous!!! Pay your people more and up the menu prices, don’t put in mandatory tipping.

Used the reward, but was still charged the full amount. The store gave me a receipt for the lower amount, but I was still charged full price. Did the contact us option on RedRobinOrdering . Received a request for copies of my receipt-I sent it and silence for over a week. Reached out to them again and they gave me credit on RedRobinOrdering —which I will never use again. Also, the order was wrong as RedRobinOrdering did not recognize items I didn’t want on the sandwich. Deleting RedRobinOrdering .

Super excited to start using RedRobinOrdering , except I couldn’t. Tried to check out and got a very generic error message. Only after trying the prior way of ordering online that it told me it couldn’t connect to the restaurant to place the order. Will try again another time.

It is far better than it was before. It’s easy to understand and fast. Possibly one of the better apps for ordering food.

Great app and I like that you guys finally decided to get an app after all these years. Had no issues creating an account and logging in.

I’d give it five stars if you added Apple Pay support. Not everyone wants to save their card info on RedRobinOrdering .

RedRobinOrdering itself is fine. The service from our local Red Robin was beyond awful. After checking in, we waited half an hour for our food to be delivered to the car but nothing. I went in. It was sitting there, and the food was cold. When we got back home, there were multiple mistakes in the order and one missing item. Called the manager, who promised to credit my card. That was a lie.

This is my first time using the Red Robin app and it was straight forward, easy to navigate, and I liked the customization. I would have given it five stars had it had built in Apple Pay or PayPal options lie all my other apps.

This is the most annoying app. It wouldn’t let me find/choose a location, even after putting in the exact address. (I enabled location and it still didn’t work. Wouldn’t find any locations.) Tried it on the computer and it wasn’t any better. Too many glitches to make this useful. Waste of time! Go back to the drawing board. Used to use their app all the time.

I’ve been hoping for an app and this did not disappoint. Easier to order than on the website. Good job!

This was a game changer compared to their website.

So excited that Red Robin now carries Donatos pizza! BUT………

You can’t order a large (14) pizza on RedRobinOrdering ! It only offers the 10!

I tried calling to order my pizza for pickup last night, I get to a call center who tells me they can take my payment but not my rewards. Isn’t this Red Robin? So, they transfer me to the restaurant.

I get the restaurant, they put me on hold, finally come to take my order, they can use my rewards, but can’t take payment over the phone? Isn’t this Red Robin? I was having a friend pick up the food since they live out by the restaurant, but NOTHING!

Please fix RedRobinOrdering so I can place an order, use my rewards AND pay online 🤦🏼‍♀️

I turned on location services and RedRobinOrdering can’t find any stores nearby. Even in the parking lot of the restaurant. Wasted my time hoping I would finally have an app for this restaurant. I’m tired of having 2 logins one for rewards and one for ordering.

1000% better than the previous ordering online. Thank you for getting an app!

The only problem I have with RedRobinOrdering is that a takeout order defaults to a 20% tip that cannot be modified. As a result I opt to order via my laptop because the website has more functionality.

I can’t get RedRobinOrdering to pull up a location of your restaurants. I tried to pull up several near my house that I know of and your app just freezes up and will not find your restaurant it says unable to find try another. After trying 4 restaurants that I know of I finally gave up now deleting the worthless app.

RedRobinOrdering is amazing! Easy to navigate.

Just gives me errors when I try to submit an order despite giving a 15-20 minute wait time. Error says store is too busy. Also won’t let you proceed unless you leave a non-zero $ tip, even for pickup.