Contact GNV RideRTS Support

by Seashell617

I thought TransLoc was a perfectly fine app, but then it stopped working for me because this app was meant to replace it. The problem is this one is way worse!!! The trackers on the map are laggy and they disappear if they go “off-route” so with all the construction on campus half the time I can’t even see my bus until it leaves the reitz and by then it’s too late to catch it. Also the app itself is way less user friendly because you have to know the route numbers in order for it to show up on the map instead of being able to pick ones around where you are. The worst thing is that sometimes the app won’t even load, and at one point it lasted for days in a row so I had no idea when the bus would come. I sent RTS an email with all these complaints so I hope they either fix it or go back to TransLoc

by Laur54187

Unfortunately I had to get this app because the old RTS app stopped tracking the 122 even though it still runs. But seriously this app is horrid. While this one tracks 1 out of 2 of the buses on the 122 line, you can’t actually use the app to get any information on the schedule. If by some miracle you accidentally get it to pull up a schedule for the route, the times listed are typically off by about 20 minutes. You also already have to have the bus route memorized in order to maybe use this app, seeing as you can only click on one line at a time and it then will only show you one bus about 3 minutes out so there’s no way to plan ahead. I live about 2 miles away from campus and have opted to walk to and from class rather than use this monstrosity for the past 2 weeks.

by RLgifer

Idk what happened to the old app, but this one is just a worse version of it. Worse UI, worse GPS, etc. The idea to link you directly to the RTS schedules is nice, but the implementation of almost everything in the app is rough and needs a second look. As someone who sometimes gets the very first bus in the morning I also wish you could see where the bus is before it gets to its first stop. There’s nothing worse than sitting at the bus stop unsure of if you missed the bus or not because the app never shows where the bus is before, and sometimes even after they start their route busses just disappear. This is also a 1 star review for the bus system as well. Busses are almost never on time. Sometimes way late, others just early enough that you miss it. Some consistency would be nice.