Contact Motion Support

by Baliciapgh

I signed up for the 7 day free trial, and on the same day initiated a request with my company to get permission to link my work calendar to this software. I spent the seven days trying to decide if the software would even be useful for me (jury still out but leaning to no). Because I signed up on a weekend and the week of the seven day trial contained a holiday, I was ONE DAY past the free trial being over before being told my company would not allow me to connect my calendar, making this product useless. I immediately cancelled and emailed the company to let them know I couldn’t use the software and asking to be refunded for the unused portion of time since I was not permitted to use the software. Five emails later with no response I dispute with my credit card company. You better believe this company has an entire department dedicated to ensuring they respond to credit card company disputes but not a single human willing or able to reply to FIVE MESSAGES asking for assistance. Absolutely horrible business practices and from what I could tell a platform that is basic at doesn’t address remotely complex needs anyway.

by Kittykat8775

I feel like the ads completely misrepresent this app. I wish I knew it required desktop computer use before doing the free trial. It is not at all made for mobile and is so unideal and useless to use. I’m mostly a tablet user. I’m a total idiot and didn’t have a computer to complete the set up, then the free trial ended and I was auto charged. So I went about setting it up figuring I’d at least try using it.

Besides that, which I could live with if it was a good product, it doesn’t do the things I actually want to do. It only lets you set “work hours” but I want to differentiate between different projects and time periods. I’m a student so I really need to be able to set different blocks for individual subjects to work only on specific tasks/projects, versus being at work and only being able to work on certain projects. The calendars are also really inefficient, it wouldn’t let me edit events and you can’t use both Google and iCloud calendars if your gmail is your iCloud email. Really really unhappy

by Shirow610

I am deeply disappointed with my experience using motion. I have been using Motion for just over 3 months. I signed up, expecting an AI powered calendar design to help individuals with ADHD manage tasks and time more efficiently, but it falls short. The task and project management tools are clunky and tedious. The AI just dumps tasks into available timeslots without optimizing my schedule, often leaving large blocks of time wasted. I end up manually re-organizing everything which defeats the purpose of the app.

Additionally, the lack of customization makes the platform feel bland and uninspiring. For those of us with ADHD, creativity and visual engagement is crucial, but motion offers none of that. Honestly, Google calendar does the same job - and it’s free.

To make matters worse, the customer service is nonexistent. After canceling my subscription on September 3, 2024, and requesting a refund for the unused months totaling $190, I received a processing ticket and was told I would get a follow up email. It is now mid September and I haven’t heard a word. It’s also incredibly difficult to find any direct way to contact their support team beyond an unhelpful chatbot. I would not recommend motion to anyone, especially when free alternatives offer the same functionality without the hassle and frustration of ineffective AI.