Contact trifa Support
Company Name: trifa Inc.
About: If you want to use the Internet overseas, use "trifa".
Do you have any of these
experiences when you go abroad?
Are you using the international roaming service
of your current plan?
* I've heard that international roaming is expensive, and
I don't know how much I'll be charged.
trifa Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of trifa Inc.
Verified email ✔✔
E-Mail: contact@trifa.co.jp
Website: 🌍 Visit trifa Website
Privacy Policy: https://trifa.jp/privacy-policy
Developer: trifa Inc.
Privacy & Terms:
3 Most reported problems 😔💔
Doesn’t work as supposed to
by Chuck Weasel
I’ve just bought a data plan and: 1. It doesn’t create an esim automatically. You have to add a plan manually, copy and paste codes to activate. So basically the app just issues you a code and gives a brief manual. 2. It doesn’t work so I check FAQ and looks like you need to adjust APN manually too. Okay. 3. All set, no internet access. Turned on and off multiple times with no effect. 4. “Support” is a google form. Will ask for refund. UPD That’s what they tell you after 3 days (I’ve sent them the settings screenshots right away; they couldn’t suggest why esim is not working): “ Per our service policy. We can check if the eSIM is installed and the data usage in our system, but we cannot check the settings of your device, so you will have to operate it yourself. Therefore, we can only help you with the settings, but in this case, we cannot offer refunds. ”
UPD after dev response: I’m a software developer myself, I have 5 esim apps on my iPhone 12 and I manually added more esims with codes. Guys, your app is just not working as intended and you’re awful at customer support. Admit it!
Excellent and amazing service.
by Samurai Shonan Surfer
This is a great app. My wife has used it three times and had instant access. My first time, I had some issues connecting but the help desk kindly walked me through it and resolved the connection issue within 30 minutes.
Very caring help desk. Much better than two other e-Sim systems I tried to use that had rude help desk workers. I am still being harassed by one company that refuses to reimburse me for a failing system.
Ten stars for Trifa!
Superb Help Desk Immediately Online
by Samurai Shonan
This is an excellent company. Recently used on a trip from Japan where I live to Korea.
My connection did not immediately work but the three people at the help online desk worked hard and got me connected.
They are extremely polite unlike other kinds of eSIM Hubs!
My Japanese wife introduced me to this company. Their help app immediately changes the translation to English and the translation is perfect!
10 Stars!
Have a Problem with trifa - Travel eSIM Store App? Report Issue
Why should I report an Issue with trifa - Travel eSIM Store App?
- Pulling issues faced by users like you is a good way to draw attention of trifa - Travel eSIM Store App to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a trifa - Travel eSIM Store App customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using trifa - Travel eSIM Store App.
