Contact Tile Match 3D Triple Match Support

Oct. 28th - I’m updating my post of 1 week ago. I haven’t heard anything from developers or (unsupportive) support, game still won’t load. It makes me angry that I played this game a long time (level 1000+), recommended it to others, yet the Powers That Be that created this game DON’T CARE. They love to contact you when things are great, constantly hounding you for 5 star reviews, but when there are problems? Total silence, ignoring both you & the issues/bugs reported. I’m going to contact everyone I’ve ever recommended this game to & advise them not to waste any more time (& especially no more $$$) on this bug-riddled crappy game. This experience has made me believe what others have said, that the rating advertised by the developers are self-inflated using dummy accounts, because there is NO WAY this game, with its constant bugs & glitches, has truly achieved that many 5 star reviews. Okay, my verbal vomit is over, & sorry it’s so lengthy, but I do feel (a tiny bit) better. Best of luck to those still able to play the game. Original Post Oct. 22 After downloading the update, the game isn’t playable. It will load for about 5-10 seconds then crashes. I can’t put in a support ticket, since I can’t access Support. Please advise what I should do. I’m giving 1 star due to the current unplayable state, but will up it to 4 or 5 when issue corrected. Thanks

I was spending money in the game. The game had a technical glitch (crashed and game disappeared in the middle of playing a level) causing chest perks I received from a purchase to go to waste since it caused me to then fail multiple events. All I was looking for was a reimbursement of 2 items from the chest I unlocked that was wasted which were: 1 hour Magnet and 1 hour clock. Because the game support has not accepted accountability for the game error by not providing appropriate compensation almost a month later , I am no longer spending even 1 dollar on this game and have not spent anything since that issue occurred. I will consider spending again only if they make things right. I have been playing this game since end of November. The technical glitch (game crashing in a middle of a level) only happened twice. That night when I clicked on the rewards chest in the middle of multiple competitions and then again 24 hours later. The game has not crashed since. So maybe the game was in the middle of an update at that time.

My experience is that this game eventually becomes so difficult that you must pay for boosts and to add time. There is no way to pass some of these levels in the time they give. I’ve won my fair of online challenges with other players and am fairly good at this game. It’s just too difficult. You go through lives in minutes yet it takes 30 minutes to earn new ones; or you can request from your teammates. It’s no different from the handful of matching games I’ve played. Eventually they are no longer fun, only frustrating. It really rubs me wrong that they're fine allowing people to sink potentially hundreds of dollars into the game because they’re addicted. I’ve spoken to game developers who admit that game developers know exactly what they’re doing. They know the potential for addiction and some of them are happy to use this knowledge. Games like this one can be fun, relaxing, and brain-boosting. They become predatory when they’re designed to constantly require money to progress.