Contact Creality Cloud Support
Company Name: CREALITY 3D (HK) TECHNOLOGY LIMITED
About: Meet the completely new Creality Cloud, designed for 3D printing
hobbyists.
Creality Cloud is the world's first all-in-one 3D printing platform
that offers 3D model trading, cloud slicing, remote control 3D printers, and
many more features to make 3D printing easier and smarter for over a million
makers.
Creality Cloud Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of CREALITY 3D (HK) TECHNOLOGY LIMITED
Verified email
Contact e-Mail: teamcloud@creality.com
Verified email ✔✔
E-Mail: dev@creality.com
Website: 🌍 Visit Creality Cloud Website
Privacy Policy: https://model-admin.creality.com/#/mobileAgreement?id=1
Developer: Creality Cloud
3 Most reported problems 😔💔
Spam like notifications
by LegoZ81
Spam like notifications, no way to dial in notification settings. Creality sends marketing style notifications and offer nothing other than all or nothing toggle for notification settings. Do you want to know if your print failed or printer ran out of filament you’re gonna get advertisements as well… not only do the app makers need to step up the options on their own, but Apple needs to put up requirements that all apps allow opt out for all pop up notifications, and each type of notification opt in or out for each. The push notifications on my device or not your company’s personal billboard.
Unreliable at best. Spam at worst.
by RhodyJeff
As the creality box and app update, various key features break, and maybe others get fixed. This week the camera stopped working after the most recent app update. Won’t connect anymore. Very spammy and micro-transaction laden “store” with lots of thingiverse and printables rip offs you can “buy” models of with their in-app currency. A poorly developed app so they could check off another box for barely functioning or non functional features without any real development or UX effort.
Unfortunately the “box” was built into my printer, and the usb port on my printer won’t work with octoprint because of it.
Worst app ever
by Kao Is My Nickname
This app worked fine the first couple of times but then I couldn’t connect to the printer and I know it’s not my printer and when I finally got it to work it did not even print it correctly this is the worst app ever do not use or download and developers do not tel me it’s my printer my printer is fine it still works. Also the instructions mislead me they where confusing and showed a different picture than what was actually on the screen so I wil probably be deleteing this app and selling my printer to git a better one with clear instructions and a good way of making prints.
Have a Problem with Creality Cloud - 3D Printing? Report Issue
Why should I report an Issue with Creality Cloud - 3D Printing?
- Pulling issues faced by users like you is a good way to draw attention of Creality Cloud - 3D Printing to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Creality Cloud - 3D Printing customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Creality Cloud - 3D Printing.
