Hohem Joy Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Shenzhen Hohem Technology Co.,Ltd
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Hohem Joy Website
Privacy Policy: https://api.gimbalengine.com/protocol/v2/joy_privacy_en.html
Developer: Hohem
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3 Most reported problems 😔💔
Face Tracking
by CarlosRossiMC
The functionality of the face tracking feature is terrible after the latest update. There used to be a button to select face or object tracking and then the system would do its magic. It was great because I have to shoot video of myself by myself and it acts like a virtual cameraman. Now you can’t really select a face to track from behind the camera when you need to be in front of it. Very disappointed. This was the only reason I got this gimbal. Virtually worthless for me now. Please bring back that button for selecting face tracking or object tracking 🙏🙏🙏.
Erased My Footage
by Tripp62
Recently recorded a 45 minute video at a conference for a client of mine and once I ended the recording I discovered that the footage had been erased (or was never saved). As a result I had nothing to give my client and had it not been for their understanding, I could’ve lost business. I would’ve used my phone’s native camera but 99% of the gimbal functionality is locked behind this awful app. This is a horribly optimized app/gimbal combo. Save yourself the trouble and avoid Hohem like the plague.
I will ask for a product refund if not assisted
by Crj9319
I recently purchased the skim the M7 and out of the box it did not work correctly. The gimbal markets itself as having a remote control that allows you to preview what the camera is looking at however, this functionality does not work even when connected to Bluetooth and the remote shows the ability to manipulate the camera app. The remote does not show the phone camera preview.
Have a Problem with Hohem Joy? Report Issue
Why should I report an Issue with Hohem Joy?
- Pulling issues faced by users like you is a good way to draw attention of Hohem Joy to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Hohem Joy customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Hohem Joy.
