Geonection Status

Last Updated on 2026-02-24 by Wondershare Technology Group Co.,LTD

I have a problem with Geonection

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User reports:
No current problems

- Locks up and someone can be 10 miles away and they still have that same person where they were half an hour before

- Not trustworthy

- Disappointing

Verlean 2024-04-28

My generation tracking has stopped updating current location status

Hugh Mallett 2023-06-18

Geonection App states that it it 'running'. However it is not showing my location.

Verlean 2022-09-22

What does the message mean when it says circle key?

Kathryn Adams 2022-08-19

I am trying to set up an account for the first time. I continually get the message connection reset. Any thoughts?

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Terri 2022-06-02

Want to find out how I get the time off the 24 hr (military) time and on the 12 hr. Clock.

Julie 2022-05-07

Not tracking on family member says "location stopped updating"

Showing 1-6 of 6 reported issues:

Common Geonection Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Geonection network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Geonection App
1. On android, goto Settings » Geonection » click [Force Stop]

Clear Geonection App Cache and Data:
1. On android, goto Settings » Apps » Geonection » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Geonection.

On android, goto Settings » Apps or Manage Apps tab.
Click Geonection » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Geonection » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Geonection