Contact Sweater Support

by Gamestopbeliver

Do NOT put your bank account information into this app unless you’re absolutely certain you want to invest and lose access to that money. Once you put your bank account information, the app will automatically charge your account EVEN IF YOU DON’T CLICK CONFIRM. This is a major issue they need to address immediately, and even though I contacted customer service the second it went through, they told me they couldn’t cancel it and I would have to wait for the transaction to post on my bank account and dispute the charge. It took 5 days to post on my account, and once it did, the charge had already finalized, so I had to file an official dispute payment request that could take up to 10 days and MAY NOT EVEN WORK. Absolutely unacceptable, I know this is a startup, but I haven’t heard back about anything they’re trying to do to fix this problem or rectify my situation.

Oh and once you input your bank account information, there’s no clear way to delete it from the app, so who knows if they’ll charge me again in the future? Now I have to block the merchant from charging my bank account, so even if I want to invest in the future, I wouldn’t be able to.

by Justasincerereview74

It’s disgraceful that the reviews I’ve seen about this issue they reply that you get charged only if you hit confirm. BUT IT IS NOT THE CASE. I didn’t dispute anything because I was eventually going to invest in this but if you just want to go through the workflow know that your money will get taken out of your account without hitting confirm.

Other than that I love the idea of enabling us to build the future. But the app itself needs lots of improvements

by Tomtomwin

I did not know much about Venture capital until I ran into this fund. I’m always looking for efficient ways to invest and diversify my portfolio and the sweater fund breaks it down in a simple way to understand with short informational videos. They are transparent with what you are getting into and the startups that will be in the fund. Overall the app is simple to use and simple to input automatic reinvestments for long term goals. They do have biannual redemption windows if you want to sell of your shares keep that in mind and don’t invest money that would you need in the short term. This fund is definitely for long term investors.