Contact Vacasa Homeowner Support

by Mjkearney31

So far I am not pleased with Vacasa. The first round of photos did not provide any exterior pictures of the home. The home is waterfront and has a pool, neither of which were included in the photos. The home is loaded with amenities; kayaks, pool lounge chairs, beach chairs, coolers, fishing gear, gas grill and cornhole set. These items are in the utility closet and were not photographed either. The lead photo on the listing is a picture of the sofa in the living room and should be an overall exterior view of the property on the water. If I were to click on this property, see these rates and see a picture of a couch, I would move on. This is a premium property and must be portrayed as such by professional photos of the property with the amenities to increase the likelihood of renting. So far, two weeks active and zero bookings. Please escalate my concerns to your upper management and contact me ASAP.

by Firefighter 58

I was told cleaning rate would go up a little. Cleaning fee went from 50 to 185. Lie
I was told by onboarding person ( Carrie) that I could keep my 150 good reviews from air bnb Not True. Lied to again. I was told I could be onboard in less than two weeks. It was 5 weeks. Lied to again. I was not informed about initial onboarding cleaning fee. Originally 475. I’m still waiting for the 250 refund to my account on that outrageous fee. House was pretty clean just before housekeeping. It was a two hour clean. Corporate estimated that I would make 35 k a year. I’m on track to make 3.5 k a year. One tenth of projected revenue. I was grossing 25 k. I have lost over 5 k compared to last year same time period. I asked what owner cleaning fee was for over a month before I was informed it was 135. It was 50 before. And my cleaner did an even better job than their cleaners did. (. Cleaning was except able except it was triple the previous cost)
Any of these factors would have been a deal breaker if Carrie had told me the truth. It is hard to believe that anyone could be that misinformed even on there first day on the job. I can safely assume that she lied on purpose. ( Cameron has told me no lies). I was deceived and I want out of this contract immediately. Please respond

by Najay343

I decided to try Vacassa to simplify my vacation rental and go hands off on managing it myself. Huge mistake. On my own I was making anywhere from $3k-$7k a month. I haven’t made a single cent with vacasa. Now that they have allowed my 3rd scheduled guest with Vacassa to cancel after the stay begun with $0 financial compensation, my house had been unavailable for myself or anyone to use the last month in a half as these vacasa booking that turn out to be nothing. Not sure what king of scam they have going but beware.