Contact Ace Trace Support
Company Name: Ivkin LLC
About: Transform your golf and disc golf videos into captivating highlights with Ace
Trace – the ultimate shot-tracing app! Trace the trajectory of a golf ball,
disc, baseball, or even a bird with ease. Enhance your game with smooth,
seamless tracking and elevate your shots with stunning visuals.
Ace Trace Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Ivkin LLC
Verified email ✔✔
E-Mail: acetrace@ivkin.dev
Website: 🌍 Visit Ace Trace Website
Privacy Policy: https://acetrace.app/privacy
Developer: Ivkin LLC
3 Most reported problems 😔💔
Unfortunately had to change my review to negative
by Kfree35
I had canceled my subscription a while back and I guess they raised the prices since then. I recall paying maybe $15 for a year. Now I created a video and in order to save it I had to get a subscription. I thought oh $3/month isn’t bad and bought it not realizing it was charged annually. So that was annoying but whatever my bad for not reading it. But now I can’t even use the same effects that worked on the first video on subsequent ones because I got the silver package. Well why did the first video work? Pretty slimy and I would like my money back. Wouldn’t mind paying for gold if charged monthly so make that an option and stop trying to trick people
Great when it works
by E3liq
I’ve had this app a couple of years now and overall it’s worked well for me… until recently. I thought the problem might have been my older phone but I got it upgraded to the newest model and the app has the same problems for me. The automatic disc tracker hasn’t ever worked for me which is fine because I don’t mind doing it manually. What I do mind is how often the app crashes while I’m using it and how some videos simply will not render after over 20 minutes of loading for a 14 second video. If all of the app worked smoothly and the features were a bit better fine tuned and the app stopped crashing every 2 minutes I’d happily buy the yearly subscription again but the value simply isn’t there for the new price point considering how the app has been consistently buggy for me.
Very unforgiving
by Mayqlaf323
I use this to track disc golf disks.
It is extremely difficult to correct or undo mistakes without starting all over again.
Many times the tracking will overextend where it is marked.
What should just take a few minutes takes about 15 to 20 minutes because I have to start over and over again. Very frustrating app to use.
iPhone screen is simply too small to be able to edit and track a disk well. The resolution is also not very good so that picture is not clear at all.
I wish this were available for Mac OS with a larger screen and a mouse or trackpad It would be much easier.
The auto track feature has never worked at all.
Be sure and keep your video segments very short or this app will actually cut your video short.
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