Resorts World Las Vegas Reviews
Published by Resorts World Las Vegas LLC. on 2023-10-31 About: STAY FABULOUS. Enjoy your Resorts World Las Vegas experience by accessing our
free mobile app.
Table of Contents:
About Resorts World Las Vegas
What is Resorts World Las Vegas? The STAY FABULOUS app is a free mobile app that allows users to book rooms, manage their Genting Rewards loyalty account, make restaurant reservations, book tickets for entertainment experiences, and navigate the Resorts World Las Vegas property using an interactive map.
Features
- Room booking: Users can reserve their room and take advantage of Mobile Check-In/Check-Out and digital room key.
- Genting Rewards: Users can sign up for the loyalty program, manage their account, and redeem promotions all in one place.
- Restaurant reservations: Users can make reservations at various dining options, from casual market fare to fine dining.
- Entertainment booking: Users can book tickets for entertainment experiences at The Theatre.
- Day and night activities: Users can lounge at Ayu Dayclub during the day and enjoy the nightlife at Zouk with the world's most in-demand DJs.
- Interactive map: Users can navigate the Resorts World Las Vegas property using an interactive map and receive push notifications for a personalized experience.
- Partners: The app partners with Hilton Honors, Hilton Las Vegas, Conrad Las Vegas, Crockfords Las Vegas, Red: Digital Concierge, Genting Rewards, and Zouk.
Overall User Satisfaction Rating
Negative experience
87.0%
Neutral
81.8%
Positive experience
13.0%
Key Benefits of Resorts World Las Vegas
- None mentioned in the review.
14 Resorts World Las Vegas Reviews
2.1 out of 5
By HHH3sk
Cashless Gaming fail
My friends and I were excited about coming to see the most technologically advanced casino in the world until we downloaded ResortsWorldLasVegas, waited over two hours to try to get setup and finally gave up. ResortsWorldLasVegas is a MESS and the cashless gaming is an absolute joke. Every time the tech tried to fix the issue it hit my bank account for $100. ResortsWorldLasVegas kept showing an address error which I waited an hour in line to fix. Once it was fixed ResortsWorldLasVegas still showed an error and my tech was so beat up from a week of getting punched by angry guests like me he had to go have a smoke leaving me solo. So in the time I was there getting setup on their system ResortsWorldLasVegas hit me for $800 which I had to wait 24 hours to get back, I never got to play a single machine and ended up just having drinks. One person in our group of 30 didn’t have a problem but al the rest of us did which is pretty bad. I won’t be back to Resorts World and will never use play plus or NRT systems EVER again. So disappointed 😏
By ConsumerRep
Can’t set up
Seems I need to actually be in the casino to set up my app.
By DianeVW
Reset Impossible
I’m trying to reset my password and impossible to do. I got the forgot password and I never get the email. I went to the grand opening and went to the rewards center, they couldn’t fix it and finally someone said they would have to talk with an administrator the next day and now when i try the forgot password it says I have to see an administrator for my organization, umm I’m not an employee, what the heck is going on - I’d give it 0 stars if I could
By MarioHatman
Cannot open with face recognition login
Cannot open ResortsWorldLasVegas with face recognizing for login on iPhone 12. Stupid app doesn’t allow you to merge two accounts, or even cancel multiple rewards accounts. I only use ONE rewards card but that account number doesn’t match ResortsWorldLasVegas rewards number. What kind of rookie dev made this p.o.s. ?
By Gamepolice
Cannot Reset Password
I cannot reset my password through ResortsWorldLasVegas . Every time I hit forgot my password it doesn’t send the email for me to reset it. There is no way to do it on the website only ResortsWorldLasVegas . So now I’m locked out of my account with no way to solve it. Until they fix this it’s 1 star
By Bobbybuffet
Cashless payment is broken
Cashless funds transfer is broken and fails , with correct information. Also really confusing when you should only need to transfer funds to one account to play on a slot rather than two .
By cbdrums16
Awful App
ResortsWorldLasVegas is absolutely AWFUL. It was awful before the last update and somehow it got worse! It won’t even load my account.
By thankfulseahorse
Continuously crashing
Im just trying to view information about games and I can’t seem to get ResortsWorldLasVegas to stay open…
By jeremyEARS
DC Residents Not Allowed
App does not allow guests from Washington DC to register for an account. Another reason for DC to become a state.
By Dhaliwal, Inderjeet
Bad experience
Unprofessionalism of employees directing and guiding. They were too complicated.
By bxxdam
Even the employee couldn't fix it
I stood and held up an entire line at the Loyalty Services desk for an hour, I felt so bad. No matter how many tries and repeated calls to an operator, none of the employees could figure out what's going on. I was asked to change my pin code to kickstart my Genting account, then refilled all the infos from name, social, to address, etc. I gave up and just proceeded with the physical rewards card. ResortsWorldLasVegas should have been more tuned before released.
By mich68408
Cashless function is broken
Transferring from playplusgo to gaming account to use on slots is broken- error message comes up telling me to email play plus go with no reason code listed. Agent didn't know how to fix at casino. Not sure how to get 50 dollars back. Mobile chat feature has bugs.... if your screen turns off/ click on other tab the conversation disappears, this is not iPhone friendly.
By Mmmmmaaadddd!!
Horrible
There was a log line in casino to get a rewards card. Employee told me all I needed to do was put $1.00 on my account and I would get $10.00 in free play. I STUPIDLY fell for this, only to return 1 hour later and speak to the “manager”.He said I should’ve been told I need to put $100 on my account to get $10. The first employee that I talk to said he came over and said oh I thought it was only one dollar. The manager failed to be able to rectify the situation so basically I lost an hour of my time and I could not get my original dollar off of my account!!! Do not go here!!!
Jennifer Perez 2 years ago
We got dressed up for the Grand Opening of this place last night and really looked forward to seeing this brand-new property. Several others did as well, so there were women dressed to impress there in high heels and expecting to go in and have fun inside the casino, like other casinos along the strip. We parked in the self-parking area, where were directed to park, came out, and were directed to a location outside of the Building, to watch the fireworks events until 11:00 p.m. when it opened. It was a great show, but what happened after that was rude, a complete turn off and the reason I will never probably go there again. We were cattle-herded from near the back of the building, on the opposite side of the resort to the front entrance, being herded down Las Vegas Boulevard, past the Encore in a crowd that was pushing forward as if they wouldn't be allowed in. The property was fenced off, clearly not landscaped or ready to entertain and when we stopped to ask if we were going in the right direction we were told we couldn't enter the doors where we parked because the VIPs were there. So, instead of having the VIPs gathered in one area and treating their other guests in a welcoming manner, they cattle-herded thousands of people. Then, we were pushed up near a fence where we listened to some drumming, red paper flying in the air, and left to sweat in the heat. I guess the casino opened its doors but the crowd in the front door was so ridiculous, poorly managed, and after having some creep push his front up against my rear end twice we chose not to bother with the place, thinking we'd probably be treated as rudely if we went in to blow our money, gambling. Instead, since we were right across the street, we went to the Encore and it was incredible. We've decided that because that is how they treat the guests they invite for opening night, we probably will never use that property. Had I known I couldn't go inside the property and would be hiking Las Vegas Boulevard in the heat at 11:00 p.m., I would have stayed home.
Is Resorts World Las Vegas Safe?
No. Resorts World Las Vegas does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 111 User Reviews sourced from the Appstore and the appstore cumulative rating of 2.1/5 . Justuseapp Safety Score for Resorts World Las Vegas Is 13.0/100.
Is Resorts World Las Vegas Legit?
No. Resorts World Las Vegas does not seem legit based on our analysis. This conclusion was arrived at by running over 111 Resorts World Las Vegas User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Resorts World Las Vegas Is 94.8/100..
Is Resorts World Las Vegas not working?
Resorts World Las Vegas works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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