ARIVE app not working? crashes or has problems?

ARIVE Status

Last Updated on 2023-07-07 by arive GmbH

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Common ARIVE Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot ARIVE app on iOS and Android devices. Solve all ARIVE app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

ARIVE iPhone Issues and Solutions

ARIVE iOS app crashes, not working, errors
ARIVE iOS app network issues
ARIVE on iOS has black/white screen

ARIVE Android App Issues and Solutions

ARIVE has errors/crashing/not working
ARIVE server network connectivity issues
ARIVE has black screen

ARIVE iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever ARIVE app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix ARIVE app crashes or not working on Iphone (iOS):

Close and restart the ARIVE app on iPhone
Update ARIVE app to the Latest Version for iOS
Uninstall and reinstall ARIVE iPhone app
Update your iPhone to the latest iOS version

Fix ARIVE on iPhone unable to connect to server/internet connection issues::

To resolve ARIVE network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix ARIVE black/white screen (blank screen) on iPhone:

Follow the ARIVE iOS app troubleshooting guide Here →

ARIVE Android App Issues and Solutions

Fix ARIVE not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent ARIVE app issues:

Force Stop the ARIVE App
1. On android, goto "Settings" » click ARIVE app. » click "Force Stop".

Update ARIVE to the latest version on PlayStore

Clear ARIVE App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "ARIVE app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch ARIVE.

Fix ARIVE unable to contact server/ ARIVE internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click ARIVE » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got ARIVE » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch ARIVE on android.

Solve ARIVE black/white screens issue on Android:

Follow the ARIVE android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at arive GmbH, developers of ARIVE.

About this app

Enjoy a delivery in less than 120 minutes from our curated selection of most-loved brands including Apple, The Ordinary, CLOSED, bala, Polaroid, HAY and many more. ARIVE you have been waiting for — your favorite skincare, apparel, interior and tech products delivered to you more sustainably by bike. AN ELEVATED SHOPPING EXPERIENCE WITH INSPIRATIONAL CURATIONS AND THE BRANDS AND PRODUCTS YOU LOVE. On our platform you will find curations of handpicked products and brands for special occasions - as well as just to treat yourself. Whether you’re hosting a dinner party, attending a wedding, need a great gift for your friend or Valentine's Day is coming up — we're your new go-to place. Our riders will pick up your ordered products directly from the store and deliver them straight to you—all within 120 minutes. Now available and delivered to you within 120 minutes in Munich, Berlin, Hamburg and Paris. Now accepting ApplePay, all major credit and debit cards for a smooth checkout experience. You can also shop directly from your favorite neighbourhood stores. They’re our top picks for a reason. Plus — we’re working hard on securing even more providers in the future.