PUMA Status

Published by PUMA AG on 2023-12-05

Maximize your shopping experience with the latest tech features and exclusive
content on the PUMA APP. SHOP FASTER.

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Common dislikes about PUMA app

- Site navigation may take a little bit to get used to

- May hurt wallet with how easy it is to order

Have a Problem with PUMA? Report Issue

Common PUMA Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot PUMA app on iOS and Android devices. Solve all PUMA app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

PUMA iPhone Issues and Solutions

PUMA iOS app crashes, not working, errors
PUMA iOS app network issues
PUMA on iOS has black/white screen

PUMA Android App Issues and Solutions

PUMA has errors/crashing/not working
PUMA server network connectivity issues
PUMA has black screen

PUMA iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever PUMA app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix PUMA app crashes or not working on Iphone (iOS):

Close and restart the PUMA app on iPhone
Update PUMA app to the Latest Version for iOS
Uninstall and reinstall PUMA iPhone app
Update your iPhone to the latest iOS version

Fix PUMA on iPhone unable to connect to server/internet connection issues::

To resolve PUMA network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix PUMA black/white screen (blank screen) on iPhone:

Follow the PUMA iOS app troubleshooting guide Here →

PUMA Android App Issues and Solutions

Fix PUMA not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent PUMA app issues:

Force Stop the PUMA App
1. On android, goto "Settings" » click PUMA app. » click "Force Stop".

Update PUMA to the latest version on PlayStore

Clear PUMA App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "PUMA app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch PUMA.

Fix PUMA unable to contact server/ PUMA internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click PUMA » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got PUMA » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch PUMA on android.

Solve PUMA black/white screens issue on Android:

Follow the PUMA android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at PUMA AG, developers of PUMA.

100% Contact Match

Developer: PUMA SE

E-Mail: [email protected]

Website: Visit PUMA Website

About this app

With the this app APP you get to shop with intent, where you can personalize your wish list and access features that bring you closer to this app products, like shoes, shorts, t-shirts, hoodies & more. The this app APP brings you access to sporting style, street culture with the most iconic sneaker & clothing collaborations, designers and brands. Opt in to notifications and set your own alerts to make sure you know about the latest drops, upcoming launches, plus early access to this app exclusives. Try-on before you buy. Maximize your shopping experience with the latest tech features and exclusive content on the this app APP. SHOP FASTER. Our Virtual Try-on allows you to step in, slip on and even share your shoe selections. Save sneakers in your wishlist or purchase right away. Tailored to your wants and needs, your own direct line to this app products and news. Get the inside track with in-depth content about our partners, collaborations and trends.