Contact Chuck E Cheese Support

My family purchased the Gold Summer Pass last week in a local Chuck E. Cheese restaurant. Went to the same location today to get our free 120 weekly minutes and was told that we needed to download the app to access our benefits even though I had the physical receipt in my hand. Nobody ever said anything at time of purchase about needing the app, but was told today that the restaurant’s “system” resets every week, so benefits no longer show up in their system. After over an hour spent waiting in the restaurant for the benefits to “load” onto my app, still no benefits. Restaurant did not want to honor what they sold in person although they eventually did after I pitched a fit. And if they don’t give you everything you need in person (ie the 60 minute card for a friend to play), you can forget about it because it won’t show up on the app and the location’s not going to honor it because it’s between you and “the app.” My advice is to “pass” on the Summer Pass!

Chuck E Cheese is fine. It’s loud, the food is pretty bad, but kids love it and I love my kids, so here we are. I decided to download the app to see if there were any coupons I could use for our family trip tomorrow. I thought I’d also check the cost of booking a party there. One I’d created an account it threw me into the “home” screen, which is just a spot to scan for points (???) It doesn’t say what the points are for or what they do and it doesn’t welcome you or give up any other info on how the app works. At the bottom of the screen there were some icons to get to other places in the App. Great! I had to do some digging, but found 2 coupons (WHY is their frozen garbage pizza the same price as actual good pizza?!) and went to look at Birthday info. Not entirely sure what happened, but I chose to look at an icon labeled “gifts” and now I’m frozen on a picture of the million-dollar-merch that my kid always wants at the ticket counter; even though he never has enough for anything more than a slap bracelet and a tootsie roll. Seriously, I should just buy both the pizzas and the treats at the dollar store and save my money- but again, I love my kids and they adore the grey rat-turned-mouse. The app is now stuck and I can’t find the coupons and tomorrow’s trip is looming large. Please fix the blasted app.

The birthday party started at 5:30 pm, and they didn't bring the children anything to drink, and we did not receive food until 6 o’clock, and our kids did not get their play passes until we had to go up there and ask for them. This was very unprofessional and unorganized. I understand that they are busy, but they need to have staff that can do a party or have a limit or how many parties they do in a day. Also, when we asked questions, no one knew what was going on.