Contact Pokémon TCG Live Support

by Brud3r05

I was so stoked when I saw Pokémon had come out with a new client for the online trading card game, and that it would be accessible on my phone. Quickly came to realize how horrible this client truly feels. Everything is so slow and jittery, it really struggles with quick movements. On PC it runs better, but it’s really poorly made for the iPhone and iPad. On top of that, the servers themselves are horribly managed it seems, because if I ever, EVER step away from my game for even 2 seconds to check a text or anything, the whole thing freezes and doesn’t know that it’s supposed to do. It’s literally impossible to reconnect to a game you have stepped away from for even a couple seconds. And, since games take 20-30 minutes sometimes, I am locked into a match on my phone for that long, incapable of replying to a quick text message or anything like that. Also if for whatever reason service or WiFi craps out at all, good luck recovering that game. Even when you reconnect, it’ll either kick you from your match, or take forever for the game to reload, and then your turn has ended and your opponent got a free turn basically.

I think this version has a lot of potential, but it really just feels like it was super poorly made. I’m sure the developers worked hard on it, but you can’t deny bad performance. It’s just the way it is.

by Sirpokechu

The original Pokémon TCG online had way more going for it. It had a well developed fan base and following, every single card ever used in a TCG tournament, friends list, cosmetic options along with just making your character more customizable, pack opening was way better, why do I only get 5 or 6 cards from a booster pack? We were also able to trade and buy cards we don’t already own which alone is a huge turn off (i’ve opened over 80 packs trying to get a single card to finish a deck) There is a cap to how many packs you can open per set, why is it so hard to log in, why can’t we scan codes via the official site instead of using a whole different website for it? In my opinion, the original tcg live was way better and should’ve just gotten some more touch ups to it can fit with their new 3D art style which Game Freak ever loves, it’s going to take a very long time for this game to even get close to the point the original was at, they definitely should’ve put way more thought into this, my favorite version of TCG to play is unlimited which they have yet to be able to implement since they haven’t been able to add all the sets. This app removes the creativity of tcg and places cards behind a large paywall (which is all gambling you can’t even buy specific cards) this app has a long way to go if it ever wants to get close to reaching the legacy of the original.

by RealKevDoy

So this is what we’ve been waiting for all of this time? An app stuck in portrait mode on iPads that looks pixelated?

Migrating to this beta would wipe out my existing account, so until I know this is the only option and it’s actually stable I will not be moving here. Not to mention, this is really going to split the player base.

Dear Pokémon. I love your game, but please please please fix this.