Contact Pokémon GO Support

by ValhallaViking

First off, I’m a huge Pokémon fan! Have been all my life. I got super far in my original account but then it wasn’t letting me buy stuff in the shop with my coins I had. So I figured I’d log out and go back in. Now it’s saying my password isn’t correct which I know it is. But then I requested an email to change it. They said it was sent but I never got it. I tried retrying and it said the link is active for 48 hours. Does that mean I’ll get the email within 48 hours or I have 48 hours? I tried using a made up email just to see what would happen and they said there’s no account on there with that email. Just wanted to be sure the email wasn’t a problem. So why is it not allowing me to change my password by sending me an email?? Also I made a second one just for the meantime but on this one it won’t allow me progress with egg hatching and/or buddy Pokémon getting candies. I turned all settings on for allowing my location and all that. My battery saving mode isn’t on either. Aside from that, I can’t add friends. It said that it won’t load and to try again later. All I’m saying is that on my original account, everything was okay. I was even playing earlier this morning. Is there anything that can be done? I can’t even really get the full experience because the events have to do with my buddy getting candies and also hatching eggs. What can be done?? I’m just upset because I put so much time and effort into this all for this to happen...

by Crazygirl123887

This app is an amazing app! It is an amazing way to kill time and a great app to get your exercise in! There are a couple things that I think could be better. I feel there should be a chat space! So you can talk to the people you are friends with to meet up and do raids or battle together. Instead of having to download an app which even then you need to at least know there phone number. I feel you should be able to get more than 50 coins a day. Or at least be able to get a bonus for every continuous day your Pokémon is at a gym. Saying that I know that the prices to buy stuff is set to match the amount of coins able to be received each day. So if needed I feel it would be ok to up the price on coins a little. For trading.... I feel you should be able to choose what your friend gets. Or at least be able to put something in there for them besides a sticker. This also adds onto the fact that we need a chat system between friends to be able to tell what each other needs and or is receiving. I know you have the notifications for what your friend has received but it would still be nice to be able to say “oh thanks for the poke balls dude” or something along the lines of that. Overall this game is amazing! And I get on it several times a day. But I am sure other people have been saying things along the lines of what I have said! I mean none of this is no rude way but I do feel that these things should either be changed or added into the game!

by Mookie0608

Love the game just wish they would freaking do something and fix the cheating. It’s been a problem. People using 3+ shields. Honestly I feel like if they could either make it so a weak connection forfeits the match and make the mobile raid pass global through the app. You should be able to raid with anyone in the game easily. Just being able to easily join a raid without another app would make me keep playing the game. I love pvp too just gets annoying. Not every time it’s cheating but there is a lot of people exploring the game as well. The connection thing seems to big a big issue. I play consoles and I know connection issues typically are from you manipulating the signal to gain an advantage. I have dealt with lag switches all that and this to me seems like all people do is cut their connection a certain way to get more than 2 Shields. Because it’s always freaking laggy when it happens to me and it only happened when I’m winning rarely when I’m losing. If I have a bad signal myself I know when it’s me because nothing will work right. I battle friends all the time without issues and some of us try to find out how people are doing it when the connections get messed with that’s when the problems start so they need to fix the connection thing. Could be a quick simple patch like what some console games did. If u disconnect from server or have a connection issue your out and disconnect from the game lobby.