TrueLane Status

Never was sent a pin number to create login

I am new to the app. It recorded my first trip on 5/10 but has not recorded anything since then. Location is enabled so I'm not sure why it isn't working.

I received an e-mail today saying that the Truelane app had not recorded any information on my driving since April 6, 2022. I have made several trips since that time. Have changed nothing on my phone, or on my car's phone screen? I am not a technical expert, so as usual, I called the Truelane help to get some assistance just a few minutes ago. First of all, I held on for some time in order to speak to someone; then, the technician had a very heavy accent, Indian? or Pakistani? or ?, on top of that he was terse, short and condescending in speaking to me, even after I explained that I was not a tech expert. He was RUDE, ARROGANT, SHORT OF PATIENCE, TALKED DOWN TO ME, and I just got purely fed up with his attitude, and told him he was rude and disrespectful and that I was going to hand up now and call again hopefully to speak to someone more helpful! I was so upset with his behavior, I even forgot to ask him his name, although I figure he is thousands of miles on the other side of the world anyway! These assistance staff ought to be patient and helpful and listen to the customer's issues without an attitude or disrespect. This particular fellow needs to be fired wherever he is out there, and I hope he gets his karma soon! In the meantime, I will call one more time soon to see if I can get some patient assistance. I am not an idiot, am computer literate, phone literate to an extent, and am a retired 70 year old executive secretary having been in the corporate world for 42 years of my life. Never have I been so disrespected - Shame on Hartford and shame on Truelane - If things aren't better the next time I call for help, I will probably cancel the Trueland "Discount" program and just take my chances, or worst case scenario, I will cancel Hartford AARP car and home insurance completely. I have since gone onto the internet and read many many negative comments about this App from Trueland and it seems a large majority of its new users are having similar issues as I am - No excuse for this kind of behavior or service.

Trying to setup Truelane on my wife's phone. It asks for her phone number to login, then says enter the PIN that was texted to the phone. We never receive the PIN. I have tried uninstalling and reinstalling, all to no avail.

I have repeatedly tried to make TrueLane connect and work in my car. Check your records and you will see that this is my 3rd time of 20 days to MAKE IT WORK. IT DOESN'T. I don't want to lose the $42 discount on my car insurance. I have even enlisted my roommate in trying to figure out how to make this work. When I drive, it NEVER shows anything on my telephone. Please help!!! I am so frustrated!!!

Will NOT record!

Hartford had my email address with .com instead of .net (the correct address is shirldjack@redacted). Supposedly the problem was resolved by customer service by having me delete my account and reenter using the .net. I still can't get into TrueLane on my Android. It says wrong credentials. Help!!!