Contact Jacquie Lawson Country Cottage Support

by BethanysBlooms

I agree with everyone saying how wonderful the graphics are. I was so excited to start playing this, but have been frustrated along the way. It began with only being able to earn 500 points everyday, and what seems like literally 24 hours has to pass. I also agree with what others are saying about how you have to play the three simple games way too many times to get 500 points. I am really looking forward to decorating the cottage, but it may be weeks before I get there. Not sure I have the patience for that. Now, the app is frequently down and I don’t find this out until after I played a game to get the message that it is not working and the points I have earned are not being registered. The idea of this app is so wonderful. I hope they value what is being said in the reviews and make changes. I realize a lot of work and talent goes into making this app and I would be happy to pay a fair price for it and be able to enjoy it. Update: They have changed it to daily to earn points instead of every 24 hours! Also, it looks like they were working on it quite a lot because I am no longer getting the message that the app is down. Now, if only some other ways to earn points and the allowance of earning more points in a day (unlimited?), I could get to decorating.
Update: Dropping the rating because it is ridiculous how few points you get for playing the games when the items require such a higher number of points.

by Airangi

Sent 2 weeks playing lame games to get enough coins to almost all the repairs. Opened the game the next day and over half of my repairs were missing. Started earning coins again and also contacted customer support. They had me log out and back in and it reset the game to be back to the tutorial and lost my expansion pack. So now I have lost everything and the tutorial didn’t even pay me coins for doing it again. Luckily I had enough to get the games unlocked.

Customer support after a week of back and forth offered to give me a refund. I send them my email account, they can’t find me. I contact them back, tell them I can log in fine with that email for them to say, we see that email address in our system and how to log in. So they can find it when not offering a credit, but it seems to not be in the system when offering one. I really liked the idea of this game and the advent calendar, but customer support has runnier both for me. Not worth the money I paid for it.

by Gerdofal

My wife and I are huge fans of Jacque Lawson, but this misses the mark. I don’t mind the idea of playing a game to earn points to clean up the cottage, but the payoff is bad. Two main problems. First off, the developer seems to think their fans have all the time in the world to play this. It takes way too long to earn the points to clean up one small thing. The point earnings need to be drastically improved. I don’t get JL apps in order to grind away, I get them because I enjoy the music and graphics and playing the games a couple of times. Second problem is that the creative side is missing here. In other JL products, the Advent Calendar and the Garden, the philosophy and goal is that we get to be creative and decorate our own way. In this cottage, on the other hand, we grind to earn points so we can press a white dot to clean something up. This app seems to be made in a completely different philosophy than other JL products and I am not a fan of the change.