iM app not working? crashes or has problems?

iM Status

Last Updated on 2022-03-04 by Thai An

I have a problem with iM

Are you having issues? Select the issue you are having below and provide feedback to iM.

Read all Solutions

Fix Now in One Click

User reports:
No current problems

User reports 0

Have a Problem with iM: Offline Library Music? Report Issue

Common iM Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot iM app on iOS and Android devices. Solve all iM app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

iM iPhone Issues and Solutions

iM iOS app crashes, not working, errors
iM iOS app network issues
iM on iOS has black/white screen

iM Android App Issues and Solutions

iM has errors/crashing/not working
iM server network connectivity issues
iM has black screen

iM iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever iM app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix iM app crashes or not working on Iphone (iOS):

Close and restart the iM app on iPhone
Update iM app to the Latest Version for iOS
Uninstall and reinstall iM iPhone app
Update your iPhone to the latest iOS version

Fix iM on iPhone unable to connect to server/internet connection issues::

To resolve iM network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix iM black/white screen (blank screen) on iPhone:

Follow the iM iOS app troubleshooting guide Here →

iM Android App Issues and Solutions

Fix iM not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent iM app issues:

Force Stop the iM App
1. On android, goto "Settings" » click iM app. » click "Force Stop".

Update iM to the latest version on PlayStore

Clear iM App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "iM app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch iM.

Fix iM unable to contact server/ iM internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click iM » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got iM » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch iM on android.

Solve iM black/white screens issue on Android:

Follow the iM android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Thai An, developers of iM.

About this app

- Support both video (mp4, mov, avi, mwv, 3gp,... ) and audio (mp3, wav, wma, aac, .. this app: Offline Library Music currently offers the following auto-renewing subscription option for the Premium version to your Apple-ID: 3 days of the free trial followed by $4. 99/month. This subscription automatically renews for $4. 99 per month after 3-day free trial. You can cancel any time. Subscription automatically renews unless it is canceled at least 24 hours before the end of the current period. Your account will be charged for renewal within 24 hours before the end of the current period. You can manage and cancel your subscriptions by going to your account settings on iM Store after purchase. Payment will be charged to your Apple ID account at the confirmation of purchase. Price may vary depending on the region or country.