Contact Riverside Podcast Video Studio Support

by Princesa48

I have been using riverside for about 6 weeks. During the past 4 weeks there have been awful issues. Recordings are off sync and the tech team there has been dictating a script. I have tried all their suggestions and their last email suggested it is a problem with my hardware or the guest. Suggestion is 8 core or higher for both parties. Needless to say, going back to Zoom until I can find a virtual studio. Streamyard works just fine, thought Riverside supposed to be best out there. As a podcaster, highly disappointed bad now Anchor is gone and Riverside is in, terrible mistake. I would not recommend, this is running the quality of my podcast.

by Nick Ligour

After several months using the service, I tried to cancel the service from within the app — and thought I was successful.

Then I got billed for another month. Within 15 minutes of seeing that charge hit my card, I contacted their support team from within the app to explain that I had tried to cancel and did not want to be charged for another month. Here’s the response I got:

Thanks so much for reaching out about this.

Our refund policy allows for refunds of monthly plans within the first 48 hours of purchase. It looks like it's been over 48 hours since you've purchased your plan. Because of this, we will not be able to provide a refund.

I explained that the charge happened less than an hour prior, to which they said;

Thanks for getting back.

I totally understand that. However, the ones considered for refund are the new subscriptions. We can see from here that you've been with us since last year and to share, that's where we start counting the hours.

I have never had any other subscription insist on charging me for an extra month in similar situations — this is a bad way to treat a customer who would have gone back to them had this not happened.

by MaryKay Consultant

It’s a good app, not the best by far but good. I was editing, a couple cuts from finishing, a 35 minute episode, I was cutting to make shorts and reels. The entire screen went blank, like white. Everything GONE. I was devastated. Refreshed it several times knowing I lost everything and it still didn’t come back. Had to go back to my dashboard and start editing all over again. Legit makes me wanna go with someone else, because that’s NOT something I want to have to worry about after sitting there for an hour, just to have it all disappear. I don’t want apologies or “oh I’m sorry to hear this happened to you”, I want it to NOT Happen.