Contact Riverside Podcast Video Studio Support

by Mujdr

This platform is one of the worst in the market right now. Their quality is bad, their promises aren’t real and their customer service is as useless as they come. I have 3 - 4 issues open with them, and none of them is fixed or have an estimated time for when they can fix it. Actually, they’ll blame their quality issues on you or your guest. They have ruined two interviews for me so far, without any solution. The only thing they can do is a refund, while you have lost more dollars on the time and lost material. And that goes for the audio and video recording of the podcast. You are way safer to go somewhere else. In fact, zoom that they claim they offer better quality than, has a very good quality compared to them.

by Juliakane11111111

This platform does not follow through on their promises. Their ads state “Riverside makes it easy to record remote podcasts and video interviews that look and sound like they were recorded in a million-dollar studio”
After using this platform to record two podcast episodes, the multitude of technical issues has made them unusable. It’s been a waste of our time and humiliating for us to be experiencing these tech issues with our guests. They promise that recording will not be disrupted at any time, but it’s a nonstop battle of disruption throughout the entire duration of the recording. DO NOT USE THIS PLATFORM

by Jwash1963

How can I rate this app properly, when it doesn’t cooperate with the iPhone? It says on the app page, iPhone and iPad. I downloaded the app and I’m able to do all of the following: • login • create a studio • Join the Studio • Send guest invite • Send Producer invite • Send audience invite • and Record the conversation. And after all that, it tells me my video has been uploaded, but there’s no video. All this after getting others to add the app so they can join. I would like to purchase a subscription, but there’s no way I’d do that with these bugs in the system.