Contact King s Choice Support

This game is super fun and strategic, but when something goes wrong and you need to contact customer support, be prepared for a lot of radio silence and frustration. Last week, I attempted to purchase a $20 reward pack within the game, but the rewards did not unlock after my purchase. I have purchased this reward pack in the past with no problems, so at first I figured maybe I didn’t hit confirm or something, and made a 2nd attempt. Purchase went through, rewards did not. I filed a few reports with customer support, which promises responses within 24 hours. Turns out “customer support” is just a bunch of game veterans or mods who have no access to the financial side of things. At one point I was told to contact a Game Master, but there is nowhere to do that within the game, every help button I pushed took me back to the veteran forum. SOMEHOW a Game Master contacted me 3 days later and asked me to provide receipts/purchase info, which I promptly did. That was 4 days ago, and I have not received any other communication from them. I paid these people $40 and got nothing in return, and they don’t seem to be very interested in helping me resolve this issue any time soon. Some people might call that STEALING.

First, don’t be mistaken, this is a pay-for-play game which is absolutely fine. I am more than willing to pay for entertainment as long as it is fair and winners are not determined solely on the limit on their credit card. And that is the problem, there are absolutely no controls in place to prevent 2 or 3 individuals in an Alliance from completely dominating an entire server because they can buy every win. I am on my 2nd server, wanted to be fair and give the game an honest chance (way more than it gives its players). Each server I invested hundreds of dollars, but in both cases a single Alliance dominates the entire server, they gang up on players as a group stomping them down, while their credit card members take every win. It could still be pay-for-play and profitable if they put a limit on number of titles/wins at a time or put in a few fair-play servers. The number of people I know that have quit or at the very least stopped spending any money because there is no point is getting ridiculous. My advise is to pass, don’t waste your time, but if you do play then do not expect to ever win and DO NOT SPEND A SINGLE PENNY until they put in some bully controls and make it fair-play.

This game is super fun and strategic, but when something goes wrong and you need to contact customer support, be prepared for a lot of radio silence and frustration. Last week, I attempted to purchase a $20 reward pack within the game, but the rewards did not unlock after my purchase. I have purchased this reward pack in the past with no problems, so at first I figured maybe I didn’t hit confirm or something, and made a 2nd attempt. Purchase went through, rewards did not. I filed a few reports with customer support, which promises responses within 24 hours. Turns out “customer support” is just a bunch of game veterans or mods who have no access to the financial side of things. At one point I was told to contact a Game Master, but there is nowhere to do that within the game, every help button I pushed took me back to the veteran forum. SOMEHOW a Game Master contacted me 3 days later and asked me to provide receipts/purchase info, which I promptly did. That was 4 days ago, and I have not received any other communication from them. I paid these people $40 and got nothing in return, and they don’t seem to be very interested in helping me resolve this issue any time soon. Some people might call that STEALING.