Contact OmniFocus 4 Support

by WrigglingOstrichEgg

It has the planning hierarchies and matrices you’ve come to expect from Omni, but the programming is clunky and lacks sufficient UX direction. For example, adding a task/action flows downward, which makes sense for cascading lists that toggle. The experience gets confused when adding sub-tasks. It flows downward to start, but if your cursor was previously on the dominant task, each new sub task will push any previously created sub-tasks down in the queue, which will force you to reorganize everything manually if you were expecting a standard hierarchical list. If your cursor was on the previously created sub-task, the next created sub-task will be placed above the previous sub-task. When you finish engaging with the sub-task and move on, your list of subtasks often get re-arranged seemingly randomly.

Another problem is the varying representation of folders. I embrace the enjoyment of customization, but not at the expense of function. Nesting folders holds an importance when dealing with tiered, multi-variable projects. Leaving folders out of views leaves the pathway inarticulate, which muddies a user pathway, especially when sufficient complexity is achieved.

This application has the information visualization components in place, but without effective user interaction to help impart the value of using it, there isn’t much function—despite the potential value of the depth it could provide.

by Apple-happy

You’ve actually made it harder to use than OmniFocus 3. It’s overly complicated, takes too many steps to do things because of the way more features are packed in to, say, the pop-up menu (but buried in a submenu!), that it takes extra clicks to get to the feature that used to take only one. On top of that, it’s very buggy. When I open it and try to move through the Perspective views, there is a LONG delay. Plus, some important controls have been taken away. I used to be able to hide deferred items when in the Review perspective, but that’s no longer possible—so I have to review every task in a project, even if it’s one I only do once a year and have deferred purposely so I DON’T have to review it every week with the other tasks in that project. Multiply all this by scores of projects, and it’s actually reducing my productivity—and making me very frustrated. If things don’t improve soon, maybe Things deserves a second look.

by Pws12345

Please go back to the older interface. I have used Omnifocus for many many years and just upgraded to Omnifocus 4.
On a simple task with attached photos for an errand to a store became a nightmare to keep the task open and see the attachments. What used to be seamless and easy to track. This is now complicated as the task continues to close automatically when I'm looking at attachments. I couldn't have been more frustrated with the user experience on such a simple task. Please go back one version for your user interface as Omnifocus 4 Pro is way more difficult to use and clunky as a user. I can't imagine someone thought this was a better interface.