GENIES app not working? crashes or has problems?

GENIES Status

Last Updated on 2021-04-22 by Genies, Inc.

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Common GENIES Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot GENIES app on iOS and Android devices. Solve all GENIES app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

GENIES iPhone Issues and Solutions

GENIES iOS app crashes, not working, errors
GENIES iOS app network issues
GENIES on iOS has black/white screen

GENIES Android App Issues and Solutions

GENIES has errors/crashing/not working
GENIES server network connectivity issues
GENIES has black screen

GENIES iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever GENIES app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix GENIES app crashes or not working on Iphone (iOS):

Close and restart the GENIES app on iPhone
Update GENIES app to the Latest Version for iOS
Uninstall and reinstall GENIES iPhone app
Update your iPhone to the latest iOS version

Fix GENIES on iPhone unable to connect to server/internet connection issues::

To resolve GENIES network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix GENIES black/white screen (blank screen) on iPhone:

Follow the GENIES iOS app troubleshooting guide Here →

GENIES Android App Issues and Solutions

Fix GENIES not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent GENIES app issues:

Force Stop the GENIES App
1. On android, goto "Settings" » click GENIES app. » click "Force Stop".

Update GENIES to the latest version on PlayStore

Clear GENIES App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "GENIES app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch GENIES.

Fix GENIES unable to contact server/ GENIES internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click GENIES » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got GENIES » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch GENIES on android.

Solve GENIES black/white screens issue on Android:

Follow the GENIES android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Genies, Inc., developers of GENIES.

Verified email ✔✔

E-Mail: geniesandgems@support.jamcity.com

Website: 🌍 Visit Genies & Gems Website

Privacy Policy: http://jamcity.com/privacy/

Developer: Jam City, Inc.

About this app

Create your own Genie, secure exclusive Avatar Wearables from the Drop Shop, and join the world’s top icons in the metaverse. this app coming to your favorite platforms this year - Giphy now available! Ranging from limited edition Gucci jackets, to rare Spacecrow helmets, to spirit animal heads, and even iconic moments from the world’s top celebrities. You can use it on some of your favorite social platforms to talk with friends, with Giphy now available. Evolve your avatar over time by securing weekly drops from your favorite celebrities, brands, creators, and more. Your Genie can be confident if you’re shy (or vice versa), and you can even explore being a different gender! The latest and greatest in avatar fashion is all accessible from within the DROP SHOP. Express parts of yourself that might be difficult to express in the physical world. Want hot pink hair? A diamond studded rainbow suit? A sadboi panda head? A Gucci track suit? Show your Genie off to your friends! Your Genie starts with 50 Wearables. THE DROP SHOP IS OPEN FOR BIZZZZZNESS. You can now design the most stylish, fantastical version of yourself using millions of customizable options. USE YOUR GENIE EVERYWHERE. No limits exist in the digital world. FINALLY, this app FOR EVERYONE. You heard it here first. You can be whoever you want.