Company Name: Edge Fitness, LLC
About: .
Listed below are our top recommendations on how to get in contact with The Edge Fitness. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact The Edge Fitness. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
Can not log into app. Never received reset emails.
by Loop:
I have no access to the app. I’ve reset my password multiple times and support has reset my profile twice. I am forced to be in contract with the edge (you can’t cancel membership unless you are in the military, student, medical reason, or moving more than 15 ft from an edge location(all require proof)) and can’t access my benefits, care, and contract rights. Do something, people have had issues for months and support has no actual ability to help.
by Mefromcvs
Welcome! At the Edge fitness they disguise 1 YEAR LONG contract as a monthly subscription!
Once you sign up with them you can’t cancel!
And if you want to cancel they threaten you by telling you that then will send debt collectors after you!
Absolutely horrible customer service and no ethics at this company, everyone who woks there should be aware that they scam people into year long contract that they INTENTIONALLY DISGUISED as monthly subscription. Don’t know how you all sleep well at night knowing you take part of this big scam.
by Nlyons46
I enjoy the edge fitness clubs a lot. I tend to bounce around between gyms, following specific workout classes/instructors. The classes are great, though I wish they offered more after 5 pm and before 8 am. The app, however, does NOT work and has not worked for over a year. This makes registering for classes and using my badge to check into the gym very difficult and super inconvenient. Please fix this!!!
- A loyal customer
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