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by Popability

It's always jarring to have some notification pop up on your screen in the middle of something you're doing – interrupting you, startling you, forcing you out of what you were doing to deal with whatever message has frozen your whole system to make itself known. For users of Apple devices, this jolting horror is an everyday occurrence, usually happening multiple times a day. "Space is low", "new iOS ready for you", whatever. It never is something urgent enough to have to deal with right away, but it has to be dealt with right away because it just interrupted you out of the flow and enjoyment of whatever you were doing. That's the price for using any Apple device.
But just imagine — instead of saying "Space is low", the message says "FATAL ERROR. You have exceeded the maximum number of video streams." Fatal? In the middle of an app purely designed for entertainment ? Because if you're using the CBS app, that's what you're watching it for.
In the middle of am excellent episode of "Bull", right at the most dramatic and touching moments, I was interrupted FOUR TIMES with the "FATAL UPDATE" message, freezing the show and forcing me to back out and simply hit play again. Fatal?? Not so much. Infuriating?? You bet!!
And BTW, I was interrupted while writing this review with "Software Update - New iOS ready", freezing me yet again for maybe the 10th time today.
CBS and Apple. What a winning combination!!!!

by ShawnOSU

Worst streaming app I’ve ever had. You spend 40 min watching a show and get a fatal error before the end of the show. Missing out on the end of every show every time I use the app. I send an email describing the problem only to get told to…get this…force close the app and reboot. As of I didn’t try that 263 times myself. Then I get told to call an 800 number, which is to Paramount Plus. Not CBS. Therefore, they can’t help fix any fatal errors. So basically, you have to live with watching a show only to get fatal errors before the end with no resolution or ways to fix it. (And no it’s not my brand new iPhone 13 Pro Max not my perfectly running and setup cable service. App is up to date). Doesn’t happen with any other streaming service or app. App has obvious bugs they know about but won’t fix.

Update: Dear developer, fix the bugs in your app instead of sending the same form email to users having trouble. If all these people are having the same issue, logic should tell you that it’s YOU! Your app! Not the users. Sending the same email asking people to force close, turn on location services and reboot isn’t going to fix your buggy app.

by Tykoda7

Thinking about watching a show you missed the day before so you try streaming it to your tv? Well most likely it’s not gonna work and the cbs will bug out on you. Every week my family and I love staying caught up with the show Survivor but have busy schedules so we usually have to wait a day or two after to watch it so we make food get all ready and we will get about 15 minutes in and the ads will freeze and it’s basically impossible to make it change or go back so then we have to restart the episode and when we try to skip forward it will just do the same thing and freeze, if we get lucky the ads will just play through if we watch through it, another thing we have the risk of is the episode throwing us back 10 minutes from where we were in the episode and then making us rewatch the ads we just watched if we try to skip toward to the place we were at in the episode ended and risking them freezing on us again. The app is buggy and just feel like it’s some scam to gain money from the ads it makes you rewatch when you try to watch one simple episode.