Contact Last Fortress: Underground

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About: Castle, the largest community of survivors, has fallen. Once a beacon of hope
in the post-apocalypse, it now shares the same fate as the rest.



Last Fortress Customer Service 💢

The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



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Verified email ✔✔

E-Mail: sosgame@kingsgroupgames.com

Website: 🌍 Visit State of Survival Website

Privacy Policy: https://funplus.com/privacy-policy-en-as/

Developer: FunPlus International AG








25 Most reported problems 😔💔

4.5 out of 5
Sheryl
2025-01-31

I am having a problem with tile crush

сергей
2024-12-04

до обновления слишком часто выносило из игры 1 раз за 5 мин и очень тормозила после обновления вообще перестала запускаться.Играл через лаунчер на Пк думал дело в лаунчере ничего подобного пробавал 4 разных итог один и тот же пишет сбой приложения Last Fortress .Ответ типа включите комп в розетку.обновите драйвера слабое железо проверьте сеть мне не нужно железо и сеть дай бог каждому.исправляйте уже свой косяки

Zeus Olympus God
2024-11-13

My game doesn't load

Kerri
2024-09-09

Since the maintenance was completed, there has been an issue. Many of us cannot access our alliance duel crates. Can someone please look into this?

Cheri
2024-07-25

I purchased a package which I thought was $46.99 includes a voucher ended up being a total of $73. Why? Also, I did not receive the package. The money has been taken. Please help. Thank you.

Павел
2024-03-22

В испытании карнавал базовая версия 1-й уровень приз 35 купонов карнавала-они исчезли и нигде не появились, я пользуюсь платным контентои и теперь опасаюсь таких провалов, будто добры, решите маленькую задачу, спасибо

James
2024-03-01

I raised 4 heroes to 55 and only 1 shows 55

Tina
2024-02-15

ID 5P4GGATL Our alliance leveled up from 6 to 7 I received no reward and should have receivedR4. my teammates also received no rewards for leveling up. I would like to see this rectified.. thank you

Таня
2023-11-26

Не могу войти в игру что делать?

Michelle
2023-10-20

New tablet getting message "initshader is timed out

Ms H
2023-10-17

I have been playing the game now for over a year and I have to tell you, it is definitely what some have said on borderline theft. You have to pay to play at some point in the game but then the more powerful "credit card" commanders can come in an steal your resources that you paid for. And to be in a dimension where the stronger alliance is holding ever city hostage and will "allow" you only to hit after they or (everyone in your alliance will be zeroed out daily) have taken the city is the biggest case of cyber bullying I myself have ever experienced. Luckily I am a very happy individual and these toddlers with credit cards don't bother me personally. However, I strongly urge the developers of this game to get a handle on these cyber bullies before it does cause damage to someone and A HUGE lawsuit follows closely after for their company.

Jordana33
2023-09-22

WHAT KIND OF MAINTENANCE IS THIS THAT RUNS FOR OVER 6 HOURS DURING A NEW SEASON?????????!!!!!! THIS HAS RUINED THE WHOLE DAY IN THE GAME. HUGE FAIL!!!!

Montu
2023-09-11

what is going on in the game is not good COR alliance is cyber bullying and trying to force everyone else to leave the game or the server

Sebastien Fontana
2023-06-11

Bonjour, j ai un compte sur le serveur 60 et un autre sur le serveur 211. Est il possible de transferer celui du serveur 211 sur le serveur 60 ? Merci

Lindsey Marshall
2023-05-23

I got locked out and need to gain access!! Server 487 and username: Riley_B.

Kelly Ann Barr
2023-04-22

Hi there, My game has a glitch , I cannot join any Alliance, it says I am not in the same Dimension as the Alliance and wait for Dimension Exploration is over. It has been weeks since I can not join an alliance. So many Commanders are saying that should not happen. I keep getting attacked nonstop because I am not in alliance. Commanders have invited me, I still cannot join them. PLEASE PLEASE help me. I buy a lot in the game and spend $19.99 a month for Doomsday. Please help my game. Thank you. I love the game and do not want to quit the game. Thanks.

Tom
2023-04-21

When I log in my account freezes up after about 5 mins then kicks me out. This has been happening for the past two days.

Susan Boyle
2023-03-29

After the latest upgrade, lost fortress will not download to my iphone. It shows that it has downloaded 100% and then freezes. Support button does not work. Please help.

Wade Cole
2023-02-02

I seem to have nothing but trouble just being able to play Last Fortress. On my phone, it starts loading, but almost every time, when it gets close to logging into the game, it just shuts down and I have to start over. Maybe one time in ten do I get in without problems and maybe two of the other ten times can I even get in. I tried playing it on my PC with Blue Stacks, and my Blue Stacks crashed. I reinstalled it and the only way I can play the game with it now is to start a new game. I really like the game, but when it causes that much trouble just getting into the game to play it, it's hard to drum up much enthusiasm.

D
2023-01-20

Hello there! I accidentally hit report on a message in the alliance I meant to only translate to English. I wanted to make sure the person I accidentally reported doesn’t get in trouble. Let me know what you need from me. Thanks!

D
2023-01-20

Hello there! I accidentally hit report on a message in the alliance I meant to only translate to English. I wanted to make sure the person I accidentally reported doesn’t get in trouble. Let me know what you need from me. Thanks!

Scott
2023-01-15

I accidently used Barron to upgrade another player. I meant to use his shard only not the actual character!! Can you please get me my Barron back I didn’t mean to upgrade another character cause I used that Barron a lot in the game!!!

100% pay to play

2024-03-08

by Kee815042

I’m in a 4.6billion alliance that has been around since the beginning. Myself I’m a mid level spender. I’ve been playing for well over a year now . I sit around 60million cp with a maxed line 1 (full level 30red gear ) Dino’s are level 14 and 11 . The game as always encourage spending to be a decent level always are going to be whales though and that was fine . Unfortunately though I recommend to everyone considering stop playing after season 7 or when you gain access to buri and chu . From that point forward the game will only honor the ones who are spending $3000 to $4000 a month on the game . We just finished having the second round of the “boys event “ where the prices nearly doubled for those heros . Several weeks later here we are they are about to release new heros , a new Dino that can really only be bought , new gear specific to certain heros , much like casino, Dylan and the boys heros . This game is a fun game in the beginning even reasonable on prices but that all goes away . I’m actually surprised the big spenders have not started to leave . The developers have been getting these messages and yet continue to raise prices and only release pay to play items .it sad actually . So again RUN from this game do not download or you may be wondering where all your money went . I won’t even comment on how unbalanced the season become .

Reality

2024-07-25

by Fkhrbjgigkddjdjdj

This game is run by whales (large spenders to the tune of tens of thousands of dollars in spending) who organize their own group then create ‘ally’ groups that collude to control the game and shutout/starve any other groups. If you join one of them then you can follow along like a good sheep otherwise you will be food non-stop every hour every day every week etc. This is a pay-to-win game and if you are not prepared to spend hundreds of dollars every month then you will fall far behind. This is important because the whales keep track of every sheep’s scores to tier the reward levels. So if you are not spending big you will have low weekly scores and get the lowest rewards. The whales also “recommend” packs to buy every day typically via Discord. There are also several ‘creative’ ways that are taught to manipulate the points earned and resources also via Discord. Sheep who do not comply with the requests of the whales are kicked out made focused targets of for non-stop around the clock attacks. Sheep who attempt to rename and/or change servers are researched and their new information published. And to to it off the in game translation is horrible. Don’t waste your money.

Update: Developer sent me what looks like a canned reply that did not address anything I have mentioned. Nothing that has happened since my initial review has changed to make me change my review.

THIS GAME WOULD BE AWESOME EXCEPT it really isn’t.

2024-08-21

by I Don't Know About You

THIS GAME WOULD BE AWESOME EXCEPT it really isn’t because it actually requires not hundreds but , for real, thousands of dollars to play.

If you do not have at least 10 thousand dollars to drop on this game then don’t play this game. You can’t get anywhere in it past season 2. There are 10 seasons. By season 5 you will have invested at least 4 thousand dollars. Just to keep up in the game. For example, I’m in season 6 and want a character named Chu. I have spent 6 hundred dollars so far to try to get her. You have to use “chance tickets” to get her. The game developers allow you to buy a 50 dollar costume for her ahead of time. I wrote the developers saying I think I might be having a problem with getting her because a single character shouldn’t cost over 5 hundred dollars. They wrote me back saying sorry it’s my “fault” and please enjoy the game. So the bad balancing system of percentages of chance draw of the characters with the ticket system in the game “they” designed is “my fault” by their definition. If you want to be told that their bad game design abilities are YOUR FAULT then download it. That’s a HongKong studio for you. They even hide behind European sales studio fronts. Look it up, I did. Is this a game you wish to play. If so enjoy. In addition, they segregated all players with what they call “language chat”. Prejudiced. Enjoy.


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