Contact Aviator Assistant: Pilot EFB

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About: Welcome to Aviator Assistant, your ultimate co-pilot for a safer and more
efficient flying experience. Plan, brief, and file your flights with ease, using
our advanced tools, briefing utilities, and high-quality charts.


 
  2026-03-17

Aviator Assistant Customer Service 💢

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Developer: Aviator Assistant





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3 Most reported problems 😔💔

4.5 out of 5

Do not get. Seems to be going downhill with support.

2025-03-14

by Cheyenne Captain

First, I am not a newby with EFB apps. I am a 8450 hour CFI. Former Feeder Airline Captain and 20+ year turbo prop charter pilot.
2nd. Aviator Assistant was a great app in the beginning and I got quick responses when reporting issues.
NOW, don’t seem to really care if you are having issues. Call their phone number, and it says mailbox is full and not accepting new messages. I have pointed this out several months ago. No change.
Seems the first fix they try is to uninstall the app, then re download it and reinstall it.
Flying ifr, all of a sudden the ifr chart disappears. Big problem. Approach plate overlays have no transparency and you cannot see the chart behind the plate.
Vfr charts get lost as well.
Couple years ago, I gave them a 4 star rating as they were really trying. Currently, I cannot do that.

Notice there are no current ratings!
They cant even keep their charts up to date!
Don’t get caught flying with outdated charts!

Battery hog

2025-03-15

by Don Tujax

Took my iPhone battery from 95% to 25% in two hours while in the background. Several functions also freeze the iPhone. Not reliable.

Crash

2025-03-16

by CFI User

I’m a CFI. When I click “Take Photo” to submit my license, the app crashes.




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  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Aviator Assistant: Pilot EFB customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Aviator Assistant: Pilot EFB.


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